Administrative Support Clerk - Child Welfare Institute

The Department of Children and Families (DCF), and the Child Welfare Institute is seeking a dynamic and experienced individual to fill the role of Administrative Support Clerk at the CWI Training and Development Center located in Southborough.  In this role, the selected candidate will work closely with the Managers of Professional Development, Training Coordinators, and other administrative staff to support on-site facility management and operations of the Training and Development Center.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Utilize Computer Software applications - Word and Excel - with accuracy.
• Perform accurate typing, word processing, and data entry.
• Maintain Training and Development Facility supplies and schedule
• Serve as a receptionist: Greet DCF staff members and visitors; answer telephone calls; refer clients and visitors to appropriate classrooms when needed.
• Provide administrative /clerical support and projects as assigned.
• Assist in the setup and organization of classrooms for training and conferences.
• Prepares all training material Including handouts, trainee's packets, and evaluations.
• Provide routine information concerning agency office locations, programs, and services.
• Assist with processing mail and deliveries, as necessary.
• ID Project - Issue new and replacement IDs for all DCF staff and offices.
• Assist in the coordination of procurement materials and scheduling of CWI prospective training vendors.
• Emailing training attendance and evaluation reminders to staff.
• Report in person to the Training and Development Center four days a week.
• Other duties as assigned by CWI Director and Deputy Director.

Preferred Qualifications:

• Demonstrated ability in computer applications.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum. 
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve the overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF's vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. 

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

For more information about our agency and programs visit: www.mass.gov/dcf

Pre-Offer:

A criminal history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. 

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 4. 

First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity,  or (C) and equivalent combination of the required experience and the substitutions below:
 I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * 
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * 
III. A diploma for completion of a one year, full-time, or equivalent part-time,  program in a recognized,  non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
 IV. A diploma for completion of a two-year, full-time, or equivalent part-time,  program in a recognized,  non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.* 
* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

 

 

 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

 

 

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

 

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.