Administrative Assistant, Residential Living & Learning

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

Both a cover letter and corresponding resume detailing how you meet the minimum and preferred qualifications for this position are required. You can upload these documents when you create an applicant profile.

• Hours of Work: Monday – Friday 8:00am to 5:00pm. 
• Screening will begin ASAP and continue until the position(s) is filled.
• Start date to be determined, but as soon as practicable after the hiring/interview process

Salary and Benefits: This is a full-time, benefited Classified 3 level position. Starting wage range: $15.56 - $17.57/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 17 Paid Holiday/Closure Days
• Two Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Job Summary: Core responsibilities include: 

The Assistant, Administrative – Residential Living & Learning is a 12-month position critical to the clerical and administrative functions of the Residence Life program serving 278 on-campus residents. As a part of the Student Life Team, the Assistant, Administrative – Residential Living & Learning is directly responsible for managing all administrative functions related to LCC’s residence life program The Assistant, Administrative – Residential Living & Learning must effectively collaborate with a variety of offices and personnel across campus. The position also requires occasional night and week-end availability; particularly during opening and closing each semester This position will be required to work occasional evening and weekends.

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome.

Essential Functions: – this position is Non-exempt , or is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive but representative. Other duties may be assigned.

• Develop and maintain positive relationships with both residents and staff by promoting on-going communication, mutual support and respect.
• Manage all administrative functions related to room assignments, student contracts, accounts receivable, meal plans, etc., by utilizing the Housing Module and collaborating with the Director, Residential Living & Learning, as well as the staff in Accounting Services and Financial Aid.
• Ensuring alignment with protocols established by the Director of Residential Living & Learning and the Director of Accounting Services by providing clerical support for all accounting functions related to students’ on-campus residency.
• Provide guidance to Residential Living & Learning student staff for all desk related job responsibilities by creating and maintaining the Residential Living & Learning Desk Operations guide.
• Coordinate with Dining Services my maintaining student meal plans and providing ID numbers and plan services to on-campus residents.
• Oversee summer conference group management, including booking, building management and room preparations by coordinating with the Director of Residential Living & Learning and the office of conference and Event Services.

Other tasks may be assigned based on contemporary institutional need.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of relevant college policies, procedures and practices with the ability to answer questions and/or interpret and apply these policies and procedures correctly in various situations.
• Knowledge of effective customer service techniques with ability to present one’s self and the college in a positive and professional manner.
• Knowledge and ability to train, motivate, schedule, coordinate and monitor Residence Life student staff performing a wide variety of tasks and services at the Residence Life Desk.
• Ability to listen actively and demonstrate understanding.
• Ability to make independent judgments, work autonomously and demonstrate initiative.
• Knowledge and skill to operate a wide variety of standard office equipment (computers, printer, telephone, fac, copy machines, etc.).
• Ability to work independently with minimal direct supervision: ability to use a computer, answer phones and provide excellent customer service with a positive attitude, often with frequent interruptions in an open reception desk environment.
• Ability to train and direct student staff in customer service protocol.
• Ability to react calmly and act professionally in emergency or high conflict situations.
• Ability to appropriately manage access to confidential information requiring considerable judgment and discretion.
• Ability to efficiently and accurately manage a wide variety of detailed information.
• Ability to create atmosphere of mutual trust and accurately assess the feelings of others.

PHYSICAL/MENTAL DEMANDS

• Mobility to effectively accomplish collaborative work campus-wide; daily trips outside, across campus to a variety of offices will be required.
• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
• Comply with highly inflexible deadlines; there will be multiple occurrences of sudden, urgent task completion required
• Adapt to a variable work schedule; including occasional evenings and weekends as needed
• Interact with internal and external stakeholders, including but not limited to current and/or past employees and/or students, alumni, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds
• Ability to effectively listen and perceive the nature of sounds and spoken words at normal speaking levels with or without correction
• Ability to travel as required.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

EDUCATION AND EXPERIENCE REQUIREMENTS 

Minimum Qualifications:   

• Associates Degree in Office Administration or related field, or commensurate professional experience.
• At least one year’s experience providing customer service and clerical assistance in a detailed, data-oriented work environment
• Demonstrated interpersonal communication skills and the ability to work both collaboratively and independently with diverse constituencies.
• Proficiency in a variety of computer applications, including Microsoft Office Suite.

Preferred Qualifications:   

• Bachelor’s Degree in Office Administration or related field.
• Experience with Colleague or similar higher education housing modules.

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation, disability, veteran status or sexual orientation in admission or access to, or treatment or employment in, its educational programs or activities.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources