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Form of workJob Description
Benefits:
- Retirement Account with employer matching
- Health expense reimbursement
- Paid Time Off and Holidays
- Company equipment provided
- Individualized Employee Development Plan
Requirements:
- 2+ Years of experience in customer service
- Scheduling/dispatching experience preferred
- Proficiency in Microsoft Office, Google Suite, and Apple Devices
- Ability to type 50-70 WPM
- Excellent communication skills, including customer service and conflict resolution
- Ability to quickly master new technologies, including apps, databases, and other online platforms
Job Description:
The Electric Way is a local, family-owned company that values excellent customer service and relationship-building above all else. We are looking for someone to join our team as the front-line communicator with customers. It is important for the Administrative Assistant to be self-directed in prioritizing and executing tasks.
The Administrative Assistant is responsible for all communication with customers, including phone calls, text messages, emails, and online platforms. In order to be successful, this person must be able to stay organized, toggle between communication methods seamlessly, problem solve effectively, and demonstrate outstanding communication skills with customers and team members.
Tasks include:
- Answering phones
- Communicating through various online platforms
- Scheduling appointments through internal dispatch software
- Data entry
- Conflict resolution and solutions-focused communication with customers and team members
- Ability to give full attention to customers with the goal of helping them and making them feel heard, while also considering the best interests of the company and its technicians
- Coordinating with community partners, such as local utility and permitting organizations
- Providing administrative support to technicians as needed
