Company

YoungWilliams PCSee more

addressAddressWilmington, NC
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Summary of Position

This position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.

Essential Job Requirements

  • Greets visitors and customers to the office, maintains appointment and visitor logs.
  • Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
  • Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
  • Provides information to customers in a courteous, polite and professional manner.
  • Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
  • Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
  • Enters applications for service into automated computer system and assembles new child support files.
  • Conducts interviews with custodial and non-custodial parents as needed.
  • Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
  • Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
  • Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
  • Monitors facsimile machine and distributes faxes periodically throughout each day; maintains paper supply in copiers and facsimile machines.
  • Provides administrative/clerical assistance to case specialists/supervisors as needed.
  • Initiates follow-up case status calls to customers as required.
  • Maintains confidentiality and security of case information.
  • Performs other duties as may be assigned by management.
Required Education

High School Diploma or equivalent years of experience

Required Experience

Experience equivalent to required education, office experience preferred

Refer code: 7683190. YoungWilliams PC - The previous day - 2024-01-05 01:38

YoungWilliams PC

Wilmington, NC
Popular Admin/Clerical jobs in top cities
Jobs feed

Tax Manager (cpa firm)

Cpa Firm

New York, NY

Supervisor, Programmatic Investment

Horizon Media, Inc.

New York, NY

Customer Success Representative

Gotransverse

Austin, TX

$70,000 - $75,000 a year

Accountant Assistant

Sanctuary For Families

New York, NY

Billing Manager

Strategic Staffing Solutions

New York, NY

Accounting Supervisor

Inclusively

New York, NY

Senior Operating Engineer (Boiler) - Facilities

University Of Minnesota Crookston

Crookston, MN

Competitive Salary

JV Football Coach

Cass Lake Bena Schools

Cass Lake, MN

DOE

Patient Access Specialist

Advanced Pain Care

Austin, TX

$20 an hour

High School Social Studies Teacher

Cass Lake Bena Schools

Cass Lake, MN

DOE

Share jobs with friends

Related jobs

Admin/Clerical

Admin-Clerical - Batch Record Quality Specialist

Pioneer Data Systems

Sanford, NC

2 months ago - seen