Admin/ Medical Assistant

TGB3 is seeking to contract a Medical Assistant/ Admin to assist practitioners performing Compensation & Pension Exams (C&P) for our military Veterans at various sites through the USA. FEMALE Required

· Length: One Year with option to extend

· Start Date: January 2024

· Hours: Mon-Fri, Full Time/40 hours per week, 8am to 4p unless otherwise noted

· Location: Little Rock, AR

· Pay: $18-$20/hr

Provide non-clinical and clinical support to dedicated clinic operations including patient flow, responding to requests from clinical staff and providing clinically competent medical care services within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures.

The Medical Assistant role is patient facing and can require working in a non-traditional clinical setting. It is customer facing with high expectations for operational excellence, particularly for maintaining strict adherence to compliance and control practices. The Medical Assistant performs clinical and administrative duties in a health care setting under the supervision of a licensed examiner. Duties primarily consist of ancillary completion, as well as telephone and clerical support.

Responsibilities:

• Contributes to the achievement of established organization goals and objectives and adheres to Organization policies, procedures, quality, and safety standards. Complies with governmental regulations and Accreditation standards.

• Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients. Supports other members of the clinical care team, assuring optimal best practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Administrative Assistant or other team members as needed.

• Screens all patients, regardless of visit type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk.

• As part of a High Reliability Organization, reports actual and potential problems concerning patients, families and associates using established reporting protocols for Optum Serve and/or work location. Participates in performance improvement initiatives to improve care quality and safety.

• Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.

• Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vision acuity testing (dependent upon provider and site requirements). Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.

• Provides escort for patients and assists with patient discharge activities.

– Provides chaperoning for patients per policy.

• Fulfills infection prevention and environmental responsibilities as assigned, which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.

• Under onsite provider supervision may perform phlebotomy, including venipuncture; pulmonary function test (PFT), ankle brachial index (ABI) and electrocardiograms (EKG), measurement, and documentation of vital signs. Completes requisitions as needed.

• Attends scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required.

– Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.

• Demonstrates behavior consistent with Optum Serve mission, vision, goals, objectives, and patient care philosophy.

• Performs any other duties as directed by Optum Serve Leadership.

Key Attributes:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high level of customer service to all attendees and fellow staff.

• Always acts professionally with minimal supervision as a representative of Optum Serve.

• Possesses strong organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others.

• Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards.

• Dedicated to building rapport with team members, patients, and the management team by demonstrating a strong customer service orientation and a continuous positive image of Optum Serve.

Required Qualifications:

• High School Diploma or GED Required.

• Completion of an accredited Medical Assistant/Phlebotomy program.*

• Phlebotomy certification from accredited training course, when mandated by state requirements.*

• Qualified candidates must possess organizational and problem-solving skills, exceptional communication and customer service and a strong attention to detail.

– Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.

– Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.

– This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying up to 50 lbs.

Preferred Qualifications:

• Prior experience in clinical settings.

• Prior VA or C&P experience.

• Previous experience in waived lab testing and processing.

• Compliance duties and cadences: Monthly site checklist – completed monthly.