Admin Assistant, Operations - Mastercorp Commercia

Overview
The Administrative Assistant will interact with the MasterCorp Commercial Services Customer's and Operations team and provide daily support and assistance to the team's needs.
Every Associate must demonstrate our values of:

• INTEGRITY - We never compromise on our word. We act with transparency - we are a trusted partner.
• PRIDE - We are proud of our people, and they are proud to work for MasterCorp.
• QUALITY - We do things the right way and strive to continuously improve.
• DEPENDABILITY - We keep our promises. We are accountable for our actions. We meet or beat our deadlines - you can count on us.
• RESPECT - We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage - Steps up to address difficult issues and says what needs to be said.

JOB DESCRIPTION

• Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results - Consistently achieves results, even under tough circumstances.

Qualifications
EXPERIENCE AND EDUCATION
• High School Diploma/GED or equivalent combination of education and experience.
• Minimum of eighteen (18) months of work experience preferably in a customer service-related position
OTHER QUALIFICATIONS
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Bilingual English/Spanish
This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interact with customers via telephone, email, online chat, work order system or in person to provide support and information provided by Operations.
• Ensure that appropriate actions are taken to resolve customer's problems and concerns.
• Maintain company CRM program with customer interactions with details of inquiries, complaints, or comments.
• Printing and Updating Operations forms (CHR reports, cost center list, alarm sheet, check lst, nighly logs)
• Printing out Operation forms on request.
• Create Blood Borne Pathogens (BBP) and Health Insurance Portability Accountability Act (HIPPA) certificates as needed.
• Create and Send Agreements, Ancillary Proposals and Change Form Request as needed.
• Is backup to receiving and placing orders for Waxie and Brady,
• Distributes Uniforms
• ICIMS - Create job requisitions when needed
• ICIMS - Assist Associates with site-specific background authorization paperwork as necessary.
• Send out job offer letters and assist new hires with completing New Hire paperwork and onboarding.
• Perform initial new hire orientation and safety training.
• Coordinate new hire's information and start date with field managers.