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SalaryJellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!
As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand. As a result, we are hiring dedicated Accounts Receivable/Credit Specialist who will be responsible for the resolution of current and past due balances, and credit granting process within an assigned territory. This includes the consistent application of a credit policy, credit review of existing customers, and assessing the creditworthiness of potential customers.
Key Responsibilities:
- Establish and maintain internal and external customer relationships through superior communication and customer service skills.
- Resolve current and past due accounts in a highly professional manner and with a best in class customer service approach with both verbal and written communication.
- Provide updates on A/R integrity to the Senior Credit Manager and other internal stakeholders.
- A/R analysis and monitoring.
- Make credit decisions at account and order level based on established parameters.
- Answer and return customer calls and emails regarding their accounts, make necessary adjustments and payments.
- Research and resolve incoming inquiries relative to Accounts Receivable, billing and collections.
- Make suggestions for process improvements.
- Performs other duties and projects as assigned.
Knowledge, Skills, and Abilities:
- Demonstrated ability to collaborate and communicate verbally and in writing in a clear and professional manner with internal and external customers.
- Demonstrated ability to work independently and as a part of a team.
- Creative, flexible, and innovative team player with the ability to manage multiple priorities and workflow.
- Experience in business to business Accounts Receivable is desired.
- Experience in credit/risk management is a plus.
- Proficient on Microsoft Office.
- Experience with SAP operating system a plus.
Education and Experience:
- High school diploma or equivalent required; Associates’ or Bachelor’s degree in finance related area preferred.
- At least one year related experience required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Our Perks and Benefits:
- Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
- Medical, Dental, and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution) and dental coverage through Delta Dental of MN. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
- Safe Harbor Employer Contributions - Upon eligibility, Jellycat contributes 3% to the 401k investment account independent of the employees' elections for individual contributions.
- Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
- Remote or Hybrid Working - We value work-life balance highly, therefore we offer hybrid working with Thursdays being an all employees in the office day for local employees.
- Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
- Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.
