Responsibilities:
Duties and Responsibilities
Essential duties and responsibilities include the following.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Make Accounts Receivable calls and/or customer correspondence in a fast-paced goal-oriented Accounts Receivable department
- Update, track, and deliver management and financial reports on a recurring basis
- Research, resolve, and respond to issues and inquiries from customers
- Accountable for reducing delinquency for assigned accounts
- Conduct data analysis; evaluate business processes; determine business needs; identify requirements; and develop data system analysis
- Identify and implement process improvement opportunities in the collection process
- Establish and maintain effective and cooperative working relationships with customers and internal stakeholders
- Participate and sometimes lead team planning meetings
- Provide excellent & considerate customer service to customers and business partners
- Deliver a high level of service to achieve and maintain high satisfaction levels and support customer retention
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- 1-3 years’ prior experience in a business or data analyst role
- Bachelor’s degree or equivalent work experience
- Ability to independently research, resolve, and respond to issues and inquiries from clients
- Advanced MS Excel and PowerPoint skills
- Experience with Salesforce and/or NetSuite preferred
- Excellent customer service and conflict resolution skills
- Strong oral, written and verbal communication abilities
- Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other business units
- Ability to prioritize and manage multiple projects at the same time
Environmental Factors
- Constant indoor collaborative work environment in close contact with co-workers
- Frequent social interactions and interruptions
- Frequent work under time restraints
- Occasional travel
Physical Requirements
- Occasionally carrying items weighing under 10 lbs.
- Rarely carrying items weighing between 11-20 lbs.
- Occasionally reaching over shoulder
- Overhead and reaching outward
- Occasionally bending
- Frequently walking normal surfaces
- Constant sitting
- Constant use of keyboard, fine dexterity, grasping, holding
- Constant repetitive motion – hands
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $24.00 – $28.00 per hour. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
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