Address
Form of workPURPOSE
The purpose of this job is to serve our members, customers and co-workers.
SUMMARY
This position is responsible for performing all aspects of the accounts receivable process including customer billing, deposit processing, cash application, recurring payment processes, payment issue research and collections. The position is also responsible for responding to customer inquiries, select ledger account reconciliations and completing special projects.
JOB FUNCTIONS
- Cash/Credit Card Processing Activities 65% of Time
- Reviews, processes and logs daily bank deposits in an accurate and timely manner.
- Distributes remittance documentation to other departments for transaction processing.
- Applies payments and prepares cash-related journal entries in a timely and accurate manner.
- Initiates customer contact and follow-up regarding cash receipt discrepancies (ex. overpayments/short payments).
- Reconciles transaction batches in NetForum to bank statement and cash log. Audits other users’ daily batches for reasonableness and proper ledger entries. Closes batches timely.
- General Accounting Activities 15% of Time
- Performs monthly reconciliations of lockbox activity, accounts receivable balance sheet accounts and clearing accounts.
- Participates on internal Dues Billing Committee.
- Prepares various audit schedules in conjunction with the ACHE annual audit.
- Provides documentation and support during the annual ACHE financial and BPA audits.
- Manages the annual escheatment process.
- Demonstrates continuous effort to improve operations, decrease turnaround times and streamline processes.
- Provides backup for accounts payable function.
- Assists in accounting activities and other projects as assigned.
- Accounts Receivable Activities 10% of Time
- Performs miscellaneous billing activities for mailing lists, chapter insurance, reprint permissions, and others as needed.
- Mails A/R statements monthly. Monitors account aging, initiates collection activity and documents collection efforts. Recommends write-offs to director (finance and accounting) and respective business unit managers.
- Ensures invoice debit/credit adjustments have proper support and authorization.
- Proactively resolves credit balances and customer account disputes.
- Records credit card chargebacks and processes disputes with merchant processor.
- Customer Service Activities 10% of Time
- Works with customers to resolve issues in a timely and professional manner.
- Assists customer service center personnel with complex payment research/resolution.
- Establishes and maintains strong working relationships with other ACHE departments and team members by providing outstanding service and responsiveness.
KNOWLEDGE AND SKILL REQUIREMENTS
- Bachelor’s degree in Accounting.
- Minimum of five years experience in accounting.
- Proficient in MS Excel, intermediate level preferred.
- Must have strong customer service orientation.
- Must have strong team orientation.
- Must have strong written and verbal communication skills.
- Must exhibit a high degree of attention to detail.
- Must have strong analytical and problem-solving skills.
- Must be able to organize and prioritize workload.
- Must be able to work independently.
OTHER REQUIREMENTS
- Must possess sound judgment, discretion and a high degree of professionalism.
- Must have regular and predictable attendance.
