- Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
- Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
- Flexible scheduling that allows you to pick your own hours on your assigned flex days.
- 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
- Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
- A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
- Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
- Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
- An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
- The estimated average bonus target for this position is around $800/month.
- Paid bi-weekly
- Annual hourly pay increases based on your performance
- Work from home/remote
- Medical, Dental, Vision
- Paid training
- Paid time off and paid holidays
- Computer equipment provided (monitors, mouse, keyboard, webcam)
- Paid parental time
- 401k with employer match
- Tuition reimbursement
- Growth opportunities to advance your career
- Ongoing training and development
- Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!
- Mandatory 5 week virtual training Monday through Friday 8am – 5pm starting on 4/1/2024
- Schedule:
- Schedule choices are listed below in Pacific Standard Time (PST)
Option1:Every Saturday or Sunday:Monday flexible, Tuesday flexible, Wednesday flexible, Thursday off, Friday 11am – 8pm, Saturday Off, Sunday 5am – 2pmMonday flexible, Tuesday flexible, Wednesday flexible, Thursday off, Friday 11am – 8pm, Saturday 5am – 2pm, Sunday off
Option 2:Every Other Weekend:Monday Flexible, Tuesday 11am – 8pm, Wednesday Off, Thursday Off, Friday 11am – 8pm, Saturday 5am – 2pm, Sunday 5am – 2pmMonday Flexible, Tuesday 11am – 8pm, Wednesday Off, Thursday Off, Friday 11am – 8pm, Saturday off, Sunday off
Option 3:Every Weekend:Monday 11am – 8pm, Tuesday flexible, Wednesday Off, Thursday Off, Friday 5am – 2pm, Saturday 5am – 2pm, Sunday 5am – 2pm
- Create solutions to assist the customer from becoming further past due and get them current, where possible
- Create a solution to assist the customer to cancel or stop vehicle repossession
- Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
- Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
- Professionally and respectfully working with customers to help them bring and keep their account current
- Ensuring the information that we depend on to contact the customer is up to date
- Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
- Supporting additional customer service requests
- High School Diploma
- High speed internet connection with a minimum of 15mbps download speed
- Previous customer service and/or collection experience in call center environment
- Experience in the finance or automotive industry
- Experience in any position where you had to demonstrate excellent customer support or persuasive skills
- Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 8 of the last 9 years!
- We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
- We are an indirect auto finance company who has been in business for over 50 years!
- We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
P.S.