Account Representative

Suburban Accessories, part of Suburban Automotive Services, is the country’s largest automotive parts/accessories distributor. We sell and deliver GM and Ford parts/accessories to authorized dealers across the Midwest and Florida. We are searching for an Experienced Customer Service Representative / Call Center Representative (3+ years experience), preferably with experience in the automotive field. (If you don't have automotive experience, that's totally ok!)

The best part of this position is that it's business-to-business. You do not interact with customers. You will work with many dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience (providing automotive parts to the dealerships). In addition to being the best in the business regarding customer interactions, you must be confident, detail-oriented, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

This is an in-person role - but trust us, we are a very fun place to work! We are very team-oriented and you will work alongside great co-workers who are always willing to help! This role is 8-5 Monday through Friday. No Weekends.

Why Work for Us:

• Multiple benefits package options that include medical, dental, vision, and disability options.
• 401K program with company match.
• Recognition Program (store points you get for anniversaries, birthdays, etc, that you can use to buy merchandise)
• Milestone Recognition Program.
• Above market paid sick and vacation at 30 days, bereavement leave, and jury duty pay.
• Diverse and inclusive workforce. Our employees are team players and easy to work with.
• Career and growth opportunities with a focus on team member development.
• Our managers want to help you succeed and grow your career.

Salary Overview:
The pay rate for this role is $20/hour.

Responsibilities include:

• Process sales orders, create parts invoices, and repair orders.
• Complete online customer eCommerce orders and dealer orders.
• Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
• Create Excel tracking sheets to communicate local and regional sales promotions.

Qualifications and Skills:

• 3+ years of prior customer service experience.
• Automotive Experience is a plus (not required).
• Must speak English.
• Must pass the drug screen and background check.
• Microsoft Office skills (Excel/PowerPoint/Windows).
• High School Diploma or GED.

If you've had prior experience (3 years) in something similar to call center, customer service, inside sales, automotive counter-parts sales, customer engagement, automotive service writing, product specialist, etc, you would be a great fit.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Troy, MI 48084: Relocate before starting work (Required)

Work Location: In person