Account Representative - Employee Benefits

Overview
The Elan Group has an exciting career for an Account Representative. The Account Representative will work collaboratively with the Account Executive and the Producer as the dedicated point of contact for clients
The Elan Group, an Accretive company, is an Employee Benefits firm specializing in the Design, Communication/Enrollment and Service of Employee Benefit Plans. Additionally, we provide Human Resource Solutions, including Plan Design, Insurance Carrier Negotiations, Benefit Management Systems, Online Communication and Enrollment Systems, PEO/Payroll Services, and Small Business and Individual Insurance Solutions. For more information about us, please visit http://www.elan-group.com/.
What You'll Do

• Manages day-to-day service for clients including customer claims, billing, eligibility, onboard employees in core and voluntary benefits, and service issues.
• Properly sets expectations for issue resolution, monitors progress and communicates outcomes.
• Conducts implementation activities for new and existing clients by attending implementation meeting with Consultant as needed.
• Works with designated Elan Account Manager on the installation of products/plans or applicable renewals.
• Assists in completion and processing of applications.
• In conjunction with the Elan Enrollment Manager and Elan Account Manager, prepares for client open enrollment activities.
• Reports results to Senior Account Executive and Producer.
• Follows agency policies and procedures including but not limited to client files, HIPAA compliance, and delinquent premium notices.
• Updates Agency management system within thirty days after sale or renewal (plan changes, rate acceptance, etc.).
• Participates in special projects/teams.
• Identifies areas to assist team members.
• Assists in workflow review and improvement initiatives.
• Other duties as assigned.

What's in it For You?
To help you make the best decision for your personal growth, it's important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan - 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Accretive.

What You'll Need

• Minimum 2+ years of account management experience in Employee Benefits insurance preferred.
• College degree or experience equivalent required
• Current Florida Life and Health license required; professional designations preferred.
• Working knowledge of available Employee Benefits coverages based on business and industry.
• Proficient in providing client service through electronic, telephone, and in-person interaction.
• Problem solving skills; strong written and verbal communication skills.
• Proficient in use of Agency Management software, or demonstrated skill at quickly learning new systems.
• Proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software.

Grow, with us
Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.
Accretive is passionate about fueling our clients' innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we're even prouder of the honest, caring relationships that our employees build with our clients every day.
Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity, and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!