Account Representative

Hourly Range: $17.50 to $21.00 an hour, which is based on various factors including skills abilities and work experience.

The Account Representative is responsible for providing highest level of service, while keeping in contact with past due amounts on past due accounts in a professional matter, and by abiding by all Federal and state laws, and company policies and procedures.

Experience/Education:

Previous retail or customer service experience

High school diploma or G.E.D. preferred or equivalent combination of education and experience

Skills:

Active listening and monitoring

Computer and Internet abilities

Effective verbal and written communication skills

Bilingual Spanish, preferred | Additional language skills, a plus

Ten key skills

Abilities:

Ability to work a flexible schedule, including weekends and holidays| Retail store environment may require late evening hours

Dependability | Collaborative | Teamwork

Strong attention to detail | Organizational | Active Listening

Ability to occasionally lift and/or move up to a minimum of 20 pounds and pull/push up to 30 pounds

Essential Duties:

• Collect personal transaction information and maintain accuracy as well as safety of consumer accounts in accordance with company's consumer privacy policies
• Review and understand the customer credit report to provide accurate information regarding approval amount, and in accordance with and respect for the company's Personal Information policy.
• Collect related customer information to proceed with opening a credit account
• Call customers, at the direction of the store management team, and work to reduce past due accounts and schedule payment arrangements by phone and make notations within customer database.
• Support processes related to store openings and closings and securing merchandise
• Assist with seasonal decorating, unpacking of new shipments, and prepares outgoing shipments
• Performs jewelry cleanings as determined by manager, assists with cleaning work environment
• Maintain company dress code, professional behavior, and neatness 
• Achieve or exceed assigned monthly bad debt and currency numbers as assigned by manager or such other manager as DRJ may designate.
• Perform other duties as assigned.