About the Role

The Account Manager will consult closely with billing companies to ensure their satisfaction and return on investment of Kareo solutions. Account Managers are the customer's primary liaison into Kareo and are accountable for identifying and directly addressing all business and technical issues impacting customer success. In addition to the customer-facing activities, AMs report key account metrics and insight to Kareo internal teams and contribute to AM program development activities.

Your Area of Focus

• Customer Advocate: world class customer liaison for our small and medium sized billing companies
• Map Kareo solutions to the customer's unique business and technical requirements to ensure strategic long term value
• Understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive adoption of Kareo solutions within your assigned accounts
• Agility: respond to the needs of your customers with confidence and ease
• Provide project leadership, coordination and technical guidance for the customer's major Kareo initiatives
• Maintain high-level technical knowledge of core Kareo solutions and future product direction
• Manage and own competing requests across multiple client engagements
• Provide clear and constructive product feedback to Kareo product management teams based on customer use-cases and requirements
• Support customer business objectives by effectively leveraging AM program deliverables
• Develop comprehensive business plans to effectively communicate the current status of the account and roadmaps for accelerated growth with the accounts
• Comfortable in an expansion & cross-sell sales role with the ability to hit a quota

Your Professional Qualifications

• Minimum of one year at Kareo in a customer-facing role, ideally with some experience with Kareo billing company partners
• Must be a fast learner with the ability to explain technical concepts to a variety of audiences
• Business acumen and problem-solving skills with the ability to influence change at all levels
• Effective at working independently and in a virtual team setting
• Strong organizational skills with the ability to manage competing client demands
• Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to executives
• Billing or healthcare experience is a plus
• Bachelor's degree preferred or demonstrated equivalent experience

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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