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SalaryLocation: New York, NY
About This Role:
The Account Manager serves as a primary functional contact between Comscore and National & Local Network/Publisher clients. This role will seek to maximize usage and satisfaction with Comscore's TV and Cross-Platform products and services resulting in proper on-boarding, customer retention, and ability to up-sell additional services. This role will also serve as an internal resource to coordinate with other teams to support our efforts in training, contracting, and scheduling.
What You'll Do:
Establish strong and productive relationships with clients, including client personnel from research, ad sales, content, business development or other points of contact.
Expertise in Comscore’s Television, Digital, OTT & Cross Platform and Advertising products in use by clients.
Understand the principal business objectives and goals of the account, and how Comscore services help the account meet those objectives.
Build client relationships by acting as the interface between Client Sales Success and Sales teams.
Proactively work with and take direction from Sales team leads to manage client communications, responding promptly to questions, concerns and requests.
Monitor client logins to the Comscore sites and provide account reviews to ensure clients are maximizing use and value, and, as a result, are extremely satisfied and knowledgeable of all Comscore’s services.
Identify opportunities for up-selling Comscore’s products to existing clients.
Act as the customer advocate and lens of National Network and Cross Platform clients internally to Comscore to ensure project goals, needs and issues are clearly understood by internal departments, and provide clarity as needed.
In a proactive manner, look for ways to improve client deliverables, anticipate customer needs, and offer creative solutions.
Serve as internal expert on each assigned account. Answer client questions and ensure all issues are resolved.
Establish and maintain strong working relationships with internal Comscore teams (TV Analytics, Client Insights, Product Management, Client Success, Analytical Solutions, Technology & Engineering, and IT)
Develop PowerPoint presentations, analyze data, and maintain status report for Sales team.
Build strong competency on all Comscore reporting tools.
Travel to client locations and attend sales meetings or internal trainings as necessary
What You'll Need:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competency working with media research tools
Excellent interpersonal and communication skills; ability to communicate well with people at all levels of an organization both internally and externally, both written and verbally
Outstanding project management, presentation, and customer service skills
Strong competency in Word, Excel, and PowerPoint
Self-motivated, organized, and resourceful
Experience with data analysis and problem solving with large amounts of data is a plus
High energy/positive attitude is a must
Ability to interact effectively with peers in a team-oriented operating structure
Interest and excitement in television and media
Education and/or Experience
Bachelor's degree (BA or BS) from four-year college or university, or equivalent relevant work experience
Minimum of 1 to 3 years working in media research
Minimum of 1 to 3 years’ experience working in the TV industry is a plus
Familiarity or expertise with Comscore’s measurement systems is a plus
Demonstrated success in managing relationships with key decision makers at the client site
Compensation: $80,000; Commensurate with Experience
About Comscore
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media aCross Platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
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Account Manager, Television & Cross Platform Account Management
