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Form of work*This is a fully remote position with the ideal candidate residing in a CST or EST time zone.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
- We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
- We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
We are seeking an Account Manager with experience in customer relationship management and sales. You will be part of a dedicated accounts team responsible for managing and growing buyer relationships. You will be involved in providing exceptional customer service, driving buyer adoption, and acting as a liaison between our company and dealerships. In this role, you will have the opportunity to use your experience in account management, sales, and customer service. The ideal candidate will have 2-3+ years of experience in a customer-focused or account management position.
You Are:
- Customer-obsessed. You're dedicated to providing excellent service and building strong relationships with our buyers.
- Data-driven. You rely on data to measure success and make informed decisions.
- Tech-savvy. You have a good understanding of online technologies and can effectively demonstrate our software to dealerships.
- Thorough. You pay attention to detail and take ownership of dealer accounts, ensuring a positive and engaging experience.
You Will:
- Act as the main point of contact for assigned dealerships within your book of business.
- Maintain good communication with all departments and stakeholders to ensure satisfaction and issue resolution.
- Develop and maintain expertise in our products, industry trends, and competition.
- Thoroughly document research and customer interactions in our CRM system.
- Track and measure call activity and performance against goals using CRM software.
- Provide technical leadership to the application development team.
Who You Will Work With:
Reporting to a Director of Account Management, this role will collaborate with dealerships on a regular basis. You will also work closely with cross-functional teams such as product management and technology teams.
Must Have's:
- 2-3+ years of customer-focused or account management experience.
- College degree or equivalent professional experience.
- Superior communication skills and proficiency in Google Suite.
- Demonstrable knowledge of CRM tools, preferably Salesforce.
- Ability to adapt and thrive in a fast-paced environment.
- Ability to work or reside within Eastern or Central time zones.
Nice to Have's:
- Experience in the automotive industry.
- Experience utilizing Slack and other communication tools.
What We Offer:
- Base salary of $50k, monthly bonus plan
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid vacation, sick, and personal time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and rapid advancement
Sound like a match? Apply Now - We can't wait to hear from you!
