Account Manager, Private Client Practice - Tier 1

JOB TITLE: Personal Lines – Account Manager

DEPARTMENT:Private Client Practice - Tier 1

REPORTS TO: Team Lead, Personal Lines

FLSA STATUS: Exempt

POSITION SUMMARY: The Account Manager, a client interacting position, through a consultative approach, handles the complex aspects associated with day-to-day servicing of existing clients in the Private Client Practice. Along with ensuring quality execution of traditional policy servicing, primary responsibilities include responding to clients requests and inquiries, recommending additional coverages, tweaking and presenting annual renewal reviews, proactive midyear touch points, determining best carrier and program option, and negotiating and securing program options from alternative markets. When applicable, this position will guide clients through claims situations.

KEY RESPONSIBILITIES:

• Conduct virtual, in person or phone call pre renewal state of the market conversations and determine renewal strategy with the client.
• Perform annual coverage and risk reviews to ensure the adequacy of the client’s program design. Proactively make coverage recommendations and share findings with Advisor and client.
• Proactively manage client life events through scheduled touch points.
• Assume complete responsibility for market strategy including gathering and organizing appropriate information required to market accounts, obtaining renewal quotes, creating proposal presentations, negotiating coverage and pricing, and issuing policies with carrier for existing clients.
• Build relationships and maintain positive communication with company underwriters.
• Work in concert with Advisors as a contact for all complex insurance questions and policy changes
• Review policies and endorsements for accuracy of coverage, policy content, and attached forms
• Assume first point of contact for all claims including offering advice on reporting claims, setting expectations for the claims process, monitoring progress of claims, review and challenge settlement values, and when needed, elevating problems and stalled claims to adjuster supervisor.
• Ensure integrity and accuracy of data in Epic, including attaching all coverage related documents to electronic client files. Document content of all calls, questions, and meetings.
• When opportunity arises, develop new clients and/or new lines of coverage for existing clients
• Be available to travel offsite to meet with clients, prospects, and insurance company personnel
• Attend and participate in department meetings as well as other meetings as directed.
• Additional duties as assigned.

QUALIFICATIONS:

Education:

• A four-year college degree preferred, or equivalent years of industry experience in a similar position
• Possession and maintenance of Property and Casualty Insurance license for the State of Colorado, or willingness to attain
• Professional designation in insurance programs such as ARM, CIC, CPCU, CRM preferred
• Proactive participation in continuing education classes

Work Experience:

• Experience in working with and knowledge of affluent carriers preferred
• Working knowledge of Applied Epic beneficial
• 5+ years of industry and technical experience in a similar, client facing position preferred

FUNCTIONAL/TECHNICAL KNOWLEDGE & SKILLS:

• Strong written, presentation, interpersonal, organizational, time management and oral communication skills. Ability to apply technical knowledge in insurance coverages, terminology, and concepts
• Strong negotiation skills, decision making skills, ability to work under pressure, critical thinking skills, sense of urgency, anticipation of client needs, attention to detail, results-oriented nature, ability to handle unusual situations, and ability to multi-task
• Proficient in the use of Microsoft Word, Excel and Power Point required
• Ability to compile, analyze, and interpret information and data to facilitate decision making.
• Math skills involving familiarity with ratios, percentages, discounts, and commissions
• Problems encountered require constructive thinking and analytical interpretation; weighing the desirability and/or probability of possible outcomes in relationship to each other. Problems involve thinking out several steps into the future. Decisions are frequently made without precedent to d
• Problems encountered require constructive thinking and analytical interpretation; weighing the desirability and/or probability of possible outcomes in relationship to each other. Problems may involve thinking a few steps into the future. Decisions are frequently made with some precedent to draw upon
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves substantial personal contact with clients and others inside and/or outside the organization to obtain or communicate information which may require some discussion.

SUPERVISORY RESPONSIBILITY:This position has no supervisory responsibility

WORK ENVIRONMENT:This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, multi-function printers and fax machines.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or listen, frequently stand; walk; sit for extended periods of time, use hands to finger, handle or feel; and reach with hands and arms. The individual should be capable of lifting large items up to 40 pounds.

COMPENSATION INFORMATION:

• Pay Range: (Dependent on experience and/or qualifications): $70,000- $90,000
• Total Compensation = base salary, overtime pay, bonuses, commissions, benefits, and any other cash or non-cash compensation.
• Exempt

CCIG OFFERS AMAZING BENEFITS: Affordable and comprehensive health insurance with plan options through Cigna, vision and dental options through Principal. Free parking and conveniently located near the Dry Creek Light Rail Station. A strong work life balance, with a 37.5 hour work week and an exciting summer time off program. A focus on community involvement, wellness for our employees, and continued education; unlimited paid time off, paid volunteer time, gym membership reimbursements, standing desks, fresh fruit at the office, and great training programs both internally and externally through CCIG paid courses and designations classes. Competitive pay with performance bonuses. Dress for your day office environment and, most importantly, CCIG has a company culture that can’t be beat with a collaborative, supportive, and fun work environment!