Account Manager Marketing | Hospitality

ACCOUNT MANAGER MARKETING | HOTELS & RESORTS

This position is intended for those that have experience with Hotels, Resorts and Property Management companies only. 

Join our passionate team of entrepreneurial minded individuals who create, design and implement extraordinary marketing solutions every day for the hotels, resorts and hotel management companies we serve across the globe. We’re a connected team who thrive in our remote work environment 8:30-5pm, our Monday through Friday flies by– which we believe fuels and supports our healthy work-life balance philosophy we all enjoy.

What makes us a hard to find and one-of-a-kind company? Let’s begin with the long-lasting relationships we have formed working as an extension of the teams we serve – we are Partners, not vendors. Our team works seamlessly together to create solutions, meet deadlines and support our company and clients in the best of ways. Our Account Managers are supported by our technical and creative divisions to ensure best practices are at play for those we serve with a continual eye on elevating our services platform year-over-year. We are a highly diversified and informed group of individuals who are motivated and share a track record of continued personal growth.

We seek out a resourceful, analytical, adaptable, and organized individual who thrives on building rapport with clients and taking client relationships to new heights:

- Works well with a high degree of autonomy

- Ability to perform consistently at optimal levels working in a remote scenario

- Strong business and marketing background, but also grasps technology

- Brings smart thinking, positive energy and a problem-solving focus to clients and internal meetings

- Respects and uses repeatable processes that deliver extraordinary results with a high level of collaboration and excellence that supports the team.

- Active participation in helping us continue to raise our customer service bar

- Occasional client travel to support our client development efforts

- Collaborates with Creative, Technical and Executive teams to provide strategic advice

- Heavy emphasis on project management and ability to delegate to account coordinators

Establish, build and maintain strong relationships with clients:

- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

- Ability to open new dialog and engage in discovery

- Active listener to gain understanding of client business and identify new opportunity

- Collaborate with team members to solve inquiries and meet deadlines

- Maintain timely communications with clients

- Multi-task between various inquiries and systems in a fast-paced environment

- Obsessed about the details of budgets, schedules and client interactions, knowing that these are the bedrock to successful programs.

- Be a forever learner

Benefits:

* Health, vision and disability insurance (Dental optional)

* IRA

* Paid holiday’s and Mental health days

Qualifications:

- Self-starter with entrepreneurial spirit - work remote with minimal guidance

- Warm professionalism, focused, with a positive attitude

- Organized, detail oriented, analytical and thrives on problem solving

- Strong consulting, verbal and written communication skills

- Excellent interpersonal skills, ability to prioritize while multi-tasking

* Advanced Word and Excel Knowledge

* Remote work experience, a plus

* Account management and sales experience (5+yrs)

* Experience working in marketing in upscale independent hotel ownership scenario, a major plus.

* Willingness to travel (average of 25% of time annually)

HMAº is growing! Applications will be considered for other pending job openings in play.

Applications: Include a letter of introduction with your resume for consideration / no calls please

Respond via ZipRecruiter

ABOUT HMA

HMA is a leading marketing and business intelligence company providing CRM solutions to the hospitality industry. We have nearly 40 years of deep experience in the hospitality sector’s marketing, technical and development arenas, working closely with management companies, developers and owners. We bring a powerful mix of data capabilities and creative finesse to our customizable CRM solutions. Our culture of hospitality, accountability and achievement creates a dynamic work environment that makes a difference for the team who create the solutions for the clients we serve.