Account Manager - Manufacturing (Remote)

SUMMARY: Responsible for managing business relationships with assigned accounts; Develops positive relationships within the customer organization; manages commercial terms to ensure both customer satisfaction and account profitability. Actively supports iGPS financial and operational goals for assigned accounts.

DUTIES AND RESPONSIBILITIES:

• Maintain and develop client relations for new and existing customers.
• Understand the hierarchy of customers’ management, key decision makers and decision-making process.
• Understand assigned accounts’ culture, product portfolio, forecasted volumes, competitive position, financial state, organization and supply chain structures and key decision makers.
• Regularly interact with appropriate contacts and executives of assigned accounts to ensure customer satisfaction. Provide timely and accurate follow-ups or next steps if relevant. Actively participate in the resolution of customer concerns.
• Develop and maintain collaborative relationships with all areas/departments within the iGPS organization – TEAM first!!
• Keep iGPS management informed of customer concerns and communications.
• Understand and able to effectively communicate iGPS pallet ordering, delivery, transfer reporting, invoicing, and account reconciliation processes.
• Provide forecasts of customer pallet volumes.
• Ensure prompt payment of iGPS invoices by assigned accounts.
• Maintain profitable growth of accounts and work to improve account KPIs.
• Maintain accurate and current account data within the iGPS CRM.
• Function as liaison between customers and iGPS staffs.
• Monitor account pallet balances and dwell times and complete audits when required.
• Thoroughly understand and communicate the features and benefits of the iGPS Pallet.
• Travel to customer locations as required and approved.
• Perform other related duties as assigned by management.
• Able to work remotely.

QUALIFICATIONS:

• Bachelor’s degree (B.A.) or equivalent.
• Two to four years account management experience or equivalent.
• Excellent written and verbal communication skills.
• Demonstrated ability to create and make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to work independently and as a member of a teams.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on Microsoft Office applications and CRM platform(s)

COMPETENCIES:

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Management Skills-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity-Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.