Account Manager

Overview: SpendMend® works exclusively with hospitals, healthcare systems, and higher education organizations. We offer a unique suite of recovery audit and consulting services to bring clients visibility into their processes.

About Trulla

Trulla is a pharmacy-focused software solution committed to enabling health systems to save time and money through their pharmacy procurement.

Overview

We are looking for an Account Manager to oversee the implementations of Trulla software solutions for our clients. You will be part of a cross-functional team that is responsible for sales, contracting, application deployment which includes integrations, and the full software development life cycle.

This position requires knowledge of health system pharmacy, experience working with pharmacy leadership, and the ability to develop and maintain relationships of trust with clients. As a TAM, you must conduct oneself in a professional manner representing SpendMend Pharmacy, provide quality service to assigned clients by functioning as their primary contact, and support them when a need arises. As a TAM, you will work independently, manage your time appropriately, and are expected to cross sell other services when the opportunity arises.

Responsibilities

· Onboard new clients by leading kickoff calls and weekly meetings throughout implementation

· Manage tasks related to the client implementations and associated integrations for accountability

· Monitor project progress, ensure outcomes are delivered, and expectations are met

· Provide routine updates to vendors, clients, and both the integration and development teams

· Schedule and facilitate routine client check-ins following implementation

· Identify enhancements and prioritize requests by understanding client’s workflows and processes

· Communicate with Product Manager as necessary to optimize software solutions for the clients

· Test software as requested to ensure responsiveness and it works as designed

· Work to improve software by troubleshooting, reporting bugs, and functionality issues

· Solve issues that arise by identifying content experts and coordinating meetings

Requirements

· Five years of experience working in a health system inpatient pharmacy

· In-depth understanding of the automation, software, and other solutions used by pharmacy

· Excellent communication and teamwork skills

· Comfortable communicating with pharmacists, technicians, and pharmacy leadership

· Previous experience as a Project Manager or in a similar role

· Ability to work independently and manage time appropriately

· Proficient with Microsoft Word, Excel, PowerPoint, OneNote, Teams, and Outlook

Preferred

· Served as inpatient pharmacy buyer while working for a health system

· Proven experience working with a software development team.

· Knowledge and understanding of the 340B Program.

Job Type: Full-time

Pay: $90,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Work Location: Remote