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Form of workAbout Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. Primary function of sales being performed through technology and not on customer premises, the Account Manager II - Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.
- Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
- Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
- Through customer relationship, assessing product fit and expanding product portfolio.
- Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
- Provides superior customer services with every customer interaction.
Basic Qualifications:
- High School diploma, GED or equivalent education and 2 years sales experience.
- Prior account management experience with a history of working to retain and grow existing accounts.
- Strong oral and written communication, analytical problem solving and closing skills.
- Proficiency with Microsoft Office (Word, Excel).
Preferred Experience:
- Associate’s or Bachelor’s degree or equivalent education and experience.
- Demonstrated stable track record of success in an inside/outside sales role.
- Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
- Passion for customer service and the desire to understand and introduce new technology to customer base.
- Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.
Requisition #: 327433
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
