Account Manager, Health Plans

Mobile Health- Account Manager, Health Plans

Mobile Health is looking for an Account Manager, Health Plans to help us continue on our mission to change the healthcare system.

Mobile Health has quickly become one of the largest and fastest growing digital healthcare SaaS platforms in the US. Our goal is to help our customers make a culture of health simple.

Mobile Health provides communications, incentives, tools, and real-time analytics that individuals and employers can use to improve workforce health, and overall wellbeing for employees and their families. We have millions of users and thousands of employers on our platform working to improve their health, fitness and reduce their healthcare costs. Please visit our website at www.mobilehealthconsumer.com.

Why join Mobile Health?

• We work with great technology.
• We have an amazing team (experienced, creative people, collaborative environment).
• We have an incredible product (growing healthcare space).
• We make a real difference for our customers (and their employees’ lives).
• We offer industry competitive compensation and benefits.

Job Description

• Act as operational lead and strategic support to senior-level partner management staff in servicing a large, strategic health plan client and the numerous custom groups under their umbrella.
• Oversee the tracking and delivery of client projects to ensure on-time and high-quality project implementations, health campaigns and engagement strategies.
• Projectize and manage testing of current and future product enhancements in a lower testing environment prior to production rollout.
• Responsible for accurately representing and summarizing business requirements so that Mobile Health’s technical team can deliver on partner and client-level enhancements, updates and customizations.
• Conduct final level UAT testing of solutions to ensure client requirements have been met.
• Deliver quarterly, monthly and weekly client-level reports encompassing platform engagement, sweepstakes winners and tracking cross-book metrics.
• Respond to client queries in a timely and accurate way, via phone or email.
• Daily management of inbound support email inbox, validating, triaging, and communicating issue root cause and closures, weekly external reporting.
• Lead regular client calls to discuss resolution and status of escalated issues.

Experience and Qualifications

• Bachelor’s degree.
• 3-5+ years account and/or project management experience required.
• 2+ years health and wellness industry experience preferred.
• Strong verbal, presenting and written communication skills are essential.
• Strong attention to detail and record-keeping skills are essential
• This job includes work with Personal Health Information. Completing training and adhering to established procedures to ensure information security will be critical in job success.
• Experience with healthcare (Health Plans, benefits, brokers, ACOs, etc.) is a plus.
• Jira use experience is a plus.

Job Location

• Majority of job function will be conducted from a home office location.
• Occasional travel to client site locations across the United States.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Application Question(s):

• Please explain why you are a good fit for the Account Manager position at Mobile Health Consumer, Inc.

Education:

• Bachelor's (Required)

Experience:

• account management: 3 years (Preferred)

Work Location: Remote