Account Manager

Healthy Pet is an industry leading manufacturer of pet bedding and litter made from sustainably sourced, responsibly rescued, natural plant fiber for active, happy pets. We are a private company with global presence, a long term perspective and substantial resources for continued growth. Healthy Pet is more than just a business, we are a community of passionate individuals dedicated to making a real difference in the lives of pets and the planet.

Healthy Pet is has an immediate opening for an Account Manager. You will play a crucial role in our sales and account management team. This position offers a unique opportunity to gain valuable experience in the pet specialty industry while supporting the growth and success of our business. You will work closely with senior Account Managers, assist in budgeting and forecasting inventory, attend trade shows, and provide essential support in various aspects of account management. This role serves as a stepping stone into a bigger sales position, offering ample opportunities for career growth and development.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

• Manage and grow a portfolio of smaller, transactional accounts.
• Serve as the primary point of contact for customers within this segment, ensuring a high level of customer satisfaction.
• Understand customer needs and work to provide solutions aligned with business objectives.
• Assist customers with order processing and management.
• Address customer inquiries, resolve issues, and provide timely follow-up.
• Coordinate with internal teams to ensure customer needs are met.
• Develop and maintain strong, customer relationships.
• Engage customers through regular communication, understanding their business needs and objectives.
• Monitor and analyze account performance and trends.
• Identify opportunities for growth within the account portfolio and collaborate with the sales team to capitalize on these opportunities.
• Maintain accurate records of all account activities and transactions.
• Prepare regular reports on account status and progress for senior management.

QUALIFICATION REQUIREMENTS

• 1-2 years of experience in sales, account management, or a customer service role.
• Demonstrated ability to communicate, present, problem solve, and influence credibly and effectively at all levels of the organization.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in MS Office Suite.
• A proactive and problem-solving approach with a customer-focused attitude.
• This position requires up to 20% travel. Frequently travel is outside the local area and overnight, including international travel.

At Healthy Pet, we know our employees are our greatest resource. We foster a culture that is supportive, collaborative and inclusive. You will be part of a team where sharing ideas and innovation is strongly encouraged!

We also invest in your well-being with our exceptional benefits package including:

• Low premium Health benefits
• Employer Paid vision/short and long term disability/life insurance
• Voluntary FSA/Additional Life Insurance/Accident Insurance
• Generous matching 401k plan
• 11 paid holidays
• Paid sick and vacation days
• Paid Volunteer day
• Bonus Opportunities

To be considered, please apply at: https://www.healthy-pet.com/pages/careers

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Healthy Pet is a drug-free workplace.