Account Manager, Customer Success

Account Manager, Customer Success

The Account Manager acts as the primary point of contact between IRV and our client. The role provides the highest level of customer service, primarily via phone, email, and web meetings with our clients to provide consultative marketing assessments and offer comprehensive marketing solutions.  Account Managers uncover our clients’ goals and proactively provide marketing solutions that address our clients’ needs. In addition, the Account Manager strives to become a client partner by aiding in the effective implementation of marketing strategies to help dealers sell, service and retain more customers for less cost and expand a dealership’s revenue opportunities. They are responsible for the overall strategy with clients and retention of clients.

The Account Manager closely monitors and reports on client campaign effectiveness and works closely with various departments to ensure all campaign deliverables are accurately executed on deadline, and all projected revenue is accounted for each month.

The ideal candidate will have a strong background and working knowledge of the Digital Advertising world with a minimum of 3 years professional experience specifically in a consultative, account management, client retention and/or client-facing role. Candidates with marketing, ad agency and/or media sales will be ahead of the curve, but candidates with RV marketing and/or RV retail experience will have a true advantage here! This is a work-from-home position with no expected travel.

Here is more of what you’ll get to do:

• Become a SME on all company products (within the first 90 days of employment)
  
• Provide support on new projects and services as the company evolves and grows
• Work well as a team player and independently
• Maintain and uphold all internal processes and procedures
• Proactively seek to improve tasks and meet company goals
• Be a self-starter, and work well under pressure while meeting deadlines
• Able to work remotely on camera via web calls and develop rapport with the clients
• Detail oriented, punctual and professional

You’ll thrive in this role if you have:

• Bachelor Degree in related field, preferred
• Demonstrated knowledge and a strong understanding of the Digital Advertising world. 
• Minimum 3 years' professional experience - specifically in a consultative, account management, and/or client retention role (required)
• Experience in Marketing, Agency and/or Media Sales, preferred
• Demonstrated public speaking and presentation abilities, required
• Superior relationship-building skills
• Proficiency in Microsoft Office products, required
• Excellent verbal and written communication skills
• A self-starter mind-set, and work well under pressure while meeting deadlines
• The ability to work remotely on camera via web calls and develop rapport with the clients
• A history of being detail oriented, punctual and professional

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.  Our family of brands includes Dealer Spik, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.