Account Manager

Are you interested in working with the largest asset-based drayage provider in the US? We are seeking an innovative, tenacious Strategic Account Manager to join the team in Lakeland, Florida!

The Logistics Account Manager will serve as the primary liaison between our company and key clients. This position will be expected to drive value by understanding our client’s corporate objectives and finding solutions that compliment them. Grow client revenue, maintain positive relationships with existing clients, maintain assigned quotas, and ensure customer satisfaction.

Essential Job Duties

• Provide quotes using industry analytics, market conditions, and history to quote freight rates for customers on a per load or contract basis
• Act as the liaison between key customers and internal teams to identify new strategic customers
• Ensure client satisfaction and identify new opportunities to create increased revenue
• Stay in touch with all accounts on a daily basis
• Prospect new customers using email, cold calls, networking, etc.
• Monitor the health of current accounts and the volume balance of your book
• Manage and mitigate account service-related issues/failures
• Responsible for the success of the engagement and overall client satisfaction
• Establish, maintain, and grow customer relationships
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Maintain and grow account revenue
• Maintain and or exceed defined quotas for each account
• Collaborate with various internal departments to ensure that our customers’ requests are fulfilled

• High school diploma or equivalent
• 1+ years of logistics sales and operations experience
• Effective negotiation skills
• Experience managing multiple customers simultaneously
• Strong customer sales ability
• Ability to efficiently pivot from one task to another throughout the day
• Ability to remain calm under pressure
• Team player with ability to influence execution
• Eager to learn and open to different methods of execution
• Proficient in MS Office, emphasis in Excel and strong typing skills
• Ability to read, speak, write, and understand English in a professional manner
• Ability and willingness to travel up to 15%

Preferred Qualifications

• Bachelor's degree in Business, Logistics and Supply Chain Management, or related field
• Project Management (PMP) certification
• Bilingual, English/Spanish

What's in it for me?

• Medical, dental, and vision insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K Employer Match
• Paid Vacation
• Competitive commission structure
• The opportunity to work with a team of good humans!
• Flexible schedule
• Paid on a weekly basis!
• Employee Referral Program Bonus ($500)

True Core Values

• Operate with Gratitude (we build by building up each other)
• GRIT “We have NO QUIT”
• Be Compassionate: Observe, Listen, and Understand
• Be Flexible, Creative, and Nimble, with Purpose
• Grow as ONE by defining the WHY

New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.