Account Manager

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:  www.spreetail.com .  

The Account Manager is the key person who ensures that Brands who use Spreetail for fulfillment services are satisfied and successful. We pay close attention to the details that will help a brand achieve their goals by relying on Spreetail to handle and deliver their customer orders on various marketplace platforms. The right candidate will understand the growth potential of their Brands, and be able to plan and execute the steps needed to realize this growth potential. As an e-commerce company ourselves, we offer more than just traditional 3PL services, and we need Account Managers who can work with our brands to use these capabilities to accelerate their business growth. 

How you will achieve success:

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services.  Use market insights to estimate realistic opportunities with brands. Build and manage brand long-term strategy into actionable steps.  Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance. Dive Deep into the health and know every aspect of performance. 
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines.
• Formulate and present brand reporting for overall account health.  Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.
• Strong Customer Service mindset and availability to the brand.  You are available when they need you. Consistently going above and beyond to deliver best-in-class service for Brand experience. 

What experiences will help you in this role:

• Business, Finance, Project Management, or Client Services bachelor's degree. Project management or account management experience. 
• At least 4 years of 3PL account management, Supply chain, or related experience. 
• Proven ability to manage a book of business over $20M+ in service revenue and the demonstrated ability to contribute positively and regularly in a fast-paced environment. 
• Ability to communicate effectively with client leaders at all levels (from C-level to entry-level support roles). As well as the ability to work on your own and manage your time and team member's time, prioritizing deliverables and deadlines. 
• Creative thinking and problem-solving skills with strong writing, phone, and presentation skills. 

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don't require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited - please apply!

Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.

The flexibility to take care of yourself. Spreetailers operate in a relationship and experience-driven work culture that promotes results and encourages taking time off when needed. Salaried team members enjoy untracked PTO and hourly team members earn 20 PTO days per year.    

We invest in your growth. Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching.

We believe in celebrating your accomplishments. Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.

We'll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off . 

The opportunity to revolutionize your community. With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact.

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more.

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. 

 

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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