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Form of workJob Description
Job Title: Account Manager
Reports to: Director of Account Management
Company: D&E Transport
Duties and Responsibilities:
- Total account management – daily contact with customer contacts, sales for addition shipping lane from other manufacturing site other than contacted, collections and providing data needed by the customer such as: load to truck ratio, rate quotes, tracking & tracing of loads.
- Work with the Fleet Management Team to understand freight needs for D&E Trucks.
- Accept offerings of freight from our agents who are willing to use the Broker Desk.
- Solicit offerings of freight from our agents.
- Monitor shipments in progress and keep our customers and/or agents apprised.
- Other duties as assigned.
Qualifications:
- High School Diploma or GED
- 1 – 3 years of experience
- Preferred Qualifications:
- Ability to work at a very fast pace, flexible schedule
- Account management experience preferred.
- Ability to develop daily working relationships with carriers, agents and internal & external dispatch operations that will provide total customer service.
- Knowledge of TL freight classifications, how to get them and how to get figure density on shipments is a plus.
- Experience working in brokerage or dispatch for a flatbed, conestoga, or steel hauling company preferred.
- Good oral communication skills, strong multi-tasking skills; accurate & fast typing skills.
- Basic knowledge of Microsoft Office including Outlook and Excel.
