Account Manager

Concord Marketing Solutions is a growing promotional products distributor, providing full-service corporate identity offerings. Our expertise in online store programs, incentive and recognition programs, custom packaging, fulfillment and international sourcing make Concord a preferred supplier of choice. We pride ourselves in our commitment to our clients’ needs through a wide selection of quality products, creative solutions and excellent customer service.

Concord Marketing Solutions is currently accepting resumes for an Account Manager position in our Client Services team. If you work in the promotional products industry as an Account Manager and looking for a new opportunity, we encourage you to apply and send your resume. Training will take place in our Glendale Heights, IL office and there is flexibility to work out of our office, remotely or hybrid.

Here is a look at our Account Manager position at Concord...

Working as a part of the Client Services team, the Account Manager will help service Fortune 1000 clients with their promotional marketing needs. This position will work closely with a members of our Sales Team and an Account Coordinator to manage all aspects of the client relationship. You will develop long-term relationships with a portfolio of assigned customers and develop an understanding of business requirements, needs and goals. The Account Manager will prepare creative product proposals, working with a number of different vendors on the best products and pricing for our clients. The ideal candidate will be tech-savvy, have excellent customer service skills and a keen eye for detail and accuracy. If you are a motivated self-starter who enjoys working with clients and developing long-term business relationships, this position is for you!

Concord is honored to have been recognized on Promotional Products Business Magazine’s list of Greatest Companies to Work for in 2019, 2021, 2022, and 2023, Counselor 2024 Best Places to Work, and on the Crain’s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.

What’s in it for YOU:

• A progressive company culture that promotes teamwork and work-life balance
• Great benefits include medical (BCBS PPO and HMO), dental, vision, a company-funded Health Savings Account, and a Health Reimbursement Arrangement
• A Simple IRA plan with a company match
• Paid Time Off/PTO
• 2 Floating Holidays after one year of employment
• A generous holiday schedule
• Company events and outings
• Casual and friendly work environment
• Salary + Bonus compensation structure

Responsibilities:

• Work directly with a member of our sales team to help manage client relationships
• Source unique products for custom orders
• Prepare creative product proposals for clients
• Manage fulfillment projects & coordinate details with the Special Projects team
• Manage orders with vendors & negotiate pricing on larger orders
• Utilize NetSuite system for orders and Outlook for email on a daily basis
• Attend industry trade shows & vendor meetings throughout the year
• May occasionally participate in quarterly business reviews
• Occasional travel with sales for client meetings
• Participate in RFP’s & new client meetings as needed

Knowledge and Skills:

• Exceptional organizational skills
• Strong attention to detail
• Reliable and dependable
• Excellent written and verbal communication skills
• Strong problem solving skills with the ability to identify and evaluate the situation to formulate solutions
• Respectful and positive attitude
• Ability to handle situations with professionalism and tact
• Proven ability to handle multiple client requests and projects simultaneously
• Motivated to complete tasks accurately and by deadline dates
• A self-starter with the ability to work both independently as well as part of a team to complete assignments
• Proven experience with professional email communication to customers
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web/internet navigation
• Strong technical skills and experience with Excel spreadsheets, navigating Outlook, and learning internal technical software/systems

Education and Experience

• High School degree or equivalent
• College degree preferred, but not required
• Minimum of 3 to 5 years of previous professional experience
• Previous customer service or account management experience
• E-Commerce and/or industry experience a plus
• Experience working in a fast-paced environment
• NetSuite experience a plus

Find out more about Concord Marketing Solutions at www.concordms.com

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Promotional Products Industry: 2 years (Preferred)
• Account Management: 3 years (Required)

Work Location: Remote