Account Management Operations Manager-Remote

SUMMARY: Works with manager to implement and support Account Management processes for overall internal and external customer and Account Management success. Assists Account Managers in task tracking and achievement. Assists in managing and expanding business relationships with assigned and/or targeted clients.

DUTIES AND RESPONSIBILITIES:

• Develops and maintains tracking/monitoring system for various sales & Account Management tasks and activities.
• Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
• Regularly interact with appropriate contacts of assigned accounts to ensure internal and external customer satisfaction. Provide timely and accurate follow-ups or next steps if relevant. Actively participate in the resolution of customer concerns in coordination with the Account Manager.
• Keep iGPS management informed of customer concerns and communications.
• Closely interacts with iGPS operations and finance team.
• Works with manager to create opportunities to expand business with current clients’ identifying further business needs and presents a solution.
• Learn and understand iGPS clients’ culture, product portfolio, competitive position, financial state, organization structure and key decision makers.
• Analyzes existing data and processes and make recommendations to maximize sales team efficiency.
• Functions as liaison between sales team and various iGPS departments.
• Promotes company endorsed programs and services.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree (B.A.) in related field or equivalent.
• Desire to learn to make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to work independently and as a member of the sales team.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player.
• Acute attention to detail
• Strong interpersonal skills.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on Microsoft Office applications.

COMPETENCIES:

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Relations-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• This position is currently open to remote applicants.

iGPS Logistics is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. iGPS Logistics is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at iGPS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. iGPS Logistics will not tolerate discrimination or harassment based on any of these characteristics.”