Account Management (IC) Senior Associate

Title: Account Management (IC) Senior Associate
Location: 100% WAH with limited 5 -10% travel
Working Hours: Candidates will need to work EST and/or CST time zone
Initial Assignment Length: 10 Months Contract with a possibility of extension and conversion into FTE
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Description:
The Account ManagementSenior Associate will provide support to the Account team of their assigned book of business. The Senior Associate will provide client facing support, and non-standard reporting, submit client access requests, benefit fair support and assist with benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Senior Associate's performance is by way of both the Account Team and client satisfaction.
ESSENTIAL FUNCTIONS

• Manages day-to-day client requests. Assists the Account Management team by providing client facing support.
• Benefit Fair Support. 10% Travel throughout the year.
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handle Billing and Rebates research.
• Implementation and setup of Client products and programs.
• Work on Ad-hoc Projects as needed.
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
• Serve as the voice of the client within Client to drive continuous service improvement and accountability.
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty .

QUALIFICATIONS

• Bachelor's degree in related field or 8 to 11 years of experience.

• Strong PC skills including Microsoft Office products, e-mail and the Internet.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Responsiveness, relationship building and Accountability
• Knowledge of the healthcare and PBM industry preferred.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Pharmacy Benefits Management

Additional Skills:

• Account Manager
• Project Management
• Account Executive
• Microsoft Office
• Managing Projects
• Presentation Skills
• Billing
• Problem-Solving
• Account Management
• Relationship Building
• Project Support

Minimum Degree Required:

• Bachelor's Degree

Languages:

• English - Read Write Speak

Should you accept an offer for a contract opportunity with our client, the following pre-employment items will be required: 7-year criminal background check, which will include verifying your highest level of education completed and your employment history for the last 7 years, and a urine drug test analysis (does not look for marijuana/THC). You may be required to provide documentation (copy of your diploma or licenses, W2's or Pay stubs) to help us verify this information.