Account Executive (Remote, Us)

About Rhapsody:

Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation.

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health

Position Summary

Rhapsody is actively seeking an Account Executive to join our growing team. This position can be fully remote.

The Account Executive position is focused on optimizing the customer experience, ensuring customer retention, drives relationship expansion, and advocates internally for the client base. They are the primary relationship owner and trusted advisor for the customers. The Account Executive is responsible for positioning our Digital Health Enablement Platform to upsell and cross sell to the existing customer base. This includes the upsell of additional licenses, communication points, Professional Services, Training, and any other needed items.

Success looks like:

Meet and/or exceed sales quota, client retention exceeds 95%; 80% of the client base is willing to assist in reference/sales process; client remediation is quickly addressed; keep 80% of clients within two releases; weekly reports submitted on time as expected. Success in this role is reliant on the ability to work well with various departments internally to address all customer needs. Must be able to build a trusting relationship with customers; understand their current and long term strategic needs; upsell applicable products and services where needed.

Key Relationships:

Account Management Leadership and Team Members, Senior Management, Product Management/Development, Professional Services Group Teams, Education Teams, Support Teams, Sales Teams, Marketing Teams, Finance Teams, Legal/Contracting, Assigned Clients, Potential Clients, Partners, and Other Vendors are key in order to ensure the transfer of knowledge and open communication behaviors.

Responsibilities:

• Build lasting relationships with clients across all levels: C-level to analyst, where applicable
• Drive client reference ability
• Meet regularly with the client to review the overall solution state, outstanding tickets, system, performance/stability, end-user satisfaction, user adoption, and utilization
• Advocate internally for the client and for the client’s interests
• Take leadership responsibility for client remediation events, coordinate the repair effort, and ensure re-establishment of good relations following event resolution
• Assist in collection activities where necessary
• Account Version Currency
• Maintain clients within contractual limits for software versions
• Work with clients to constantly move to the most recent versions of Rhapsody's solutions
• Add-on Sales
• Establish Annual Governance
• Work with clients to identify problem-solving opportunities that can lead to the placement of Rhapsody's services (implementation, consulting, performance management, etc.) or training (online or in-person)
• Uncover additional sales such as additional license/communication points, Cloud Offerings, etc.
• Internal Reporting
• Maintain weekly reporting as required
• Other activities as directed

Qualifications & Experience

• Minimum of a Bachelor’s Degree in appropriate field
• 5+ years of experience in a Healthcare IT and/or Healthcare Sales related role
• Knowledge of the healthcare IT market in the U.S.
• Clinical experience is a plus
• Established knowledge of sales techniques, strategies, and methodologies
• Proven sales experience, having met and/or exceeded sales quotas consistently in prior roles
• Superior communication skills with the ability to speak, write, and present clearly and effectively
• Ability to perform proficiently in a fast-paced, high-stress work environment
• Open to flexible work hours. You may need to manage customers outside of your time zone, participate in after-hours meetings, and travel with minimal advanced notice
• Maintains a satisfactory level of clinical skill and healthcare IT knowledge. Keeps abreast of current developments and trends in the Health industry
• Basic understanding of the following technologies: software design methodologies, enterprise architecture, multi-tier architectures, database design and operation, SQL queries, web technologies including HTML, XML, Java, FHIR, and web services

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.