Account Executive

Job Description

*Queens - Long Island - Brooklyn - Manhattan, NY*

AdaptHealth is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and use technology, process and the power of our national network to do so.

We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.

Position Summary:

The Account Executive is responsible for: building relationships with referral sources to generate steady referrals that meet sales quotas; ensuring continuity between the community physician practice or post-acute setting (SNF, ALF, etc.) and the home setting in order to maximize patient satisfaction of home health services; optimizing patient safety, comfort, and well-being; improving awareness and confidence among healthcare professionals, physicians and patients regarding current home health options and capabilities; and coordinating referrals to ensure timely admission and appropriate patient care based on doctor’s referrals.

Essential Functions and Job Responsibilities:

• Builds long-term, trusting relationships with referral sources.
• Creates, executes, and manages a territory call plan, and shares plan weekly with Director.
• Documents call plan and results when and where available.
• Increases referral volume from assigned accounts by promotion within business lines and cross selling among business lines through regular and ongoing solicitation/facilitation of referral orders from assigned accounts.
• Promotes products and services provided to all health care professionals that they may encounter daily. Understands and maintains focus on most profitable business lines.
• Works with the Intake team to obtain complete referral information and medical documentation to ensure complete, accurate and timely processing of referrals.
• Accepts referrals based on a current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines for DME services and equipment.
• Suggests alternative equipment as warranted based on reimbursement limitations.
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes.
• Evaluates interrelationship of referral source, medical team and reimbursement concerns and strives to make fact-based, balanced decisions.
• Participates in obtaining MD orders/signatures for appropriate documentation and original prescriptions while on-site when the Intake team is unable to do so.
• Collaborates as needed with Intake team to review patient medical records for pertinent information, including past medical history, current medical problems and treatment, medications, nutritional needs, and environmental risks to ensure that patient meets criteria for admission.
• Works closely with leadership and sales team to identify trends in DME needs and capture suggestions made by the community referral sources.
• Conducts sales & service rounds in assigned facilities promoting availability for order processing, set-up, and patient equipment education. Assists in obtaining referral source profile information.
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase referral source/patient satisfaction.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Shares information and expertise with peers to enable them to be effective.
• Participates in team meetings as requested.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.
• Generates a steady stream of referrals, selling all offered services, to meet sales quotas for this position and territory.

Competency, Skills and Abilities:

• Knowledge of DME services and products
• Strong persuasion skills
• Excellent relationship building skills and personality
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product knowledge
• Industry knowledge
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Mental alertness and the ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office
• Motivation for sales

Education and Experience Requirements:

• Bachelor’s Degree from an accredited college or equivalent experience in B2B or B2C Sales.
• Five (5) years of work-related experience in Healthcare Sales is required.
• Three (3) years DME, Diabetes, Incontinence experience is preferred.
• Exact job experience considered must be DME, Diabetes, Incontinence Sales.
• Valid and unrestricted driver’s license in the state of residence
• Must live in the territory (Queens, Brooklyn, Manhattan, Long Island area).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Sales Experience: 5 years (Required)

Ability to Relocate:

• Manhattan, NY: Relocate before starting work (Required)

Work Location: On the road