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Form of workPactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.
Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.
Job Description:
The Technical Service Representative provides technical service and support for Evergreen’s carton customers. This includes but is not limited to; Daily customer visits, Carton and Machines inspections, Training customers on both carton and machine, and general advising/ assistance on all Evergreen offers.
Conducts/controls service activities as assigned to ensure timely customer support while meeting the goals and objectives for productivity and utilization.
This individual will manage the following states: Connecticut, Pennsylvania, New Jersey, Delaware, Maryland & Virginia.
Essential Duties:
- Communicates well with customers, management, and other departments.
- Provides learning experiences for both customer and Evergreen’s plant personnel on machine operation and/or carton performance.
- Learns and grows skill sets and competencies to achieve both business and personal development objectives.
- Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.
- Performs the job safely within an environment, which the technician does not control.
- Wear appropriate required safety gear.
- Attend work regularly and reliably.
- Work flexible hours as scheduled or required for specific role.
- Use of appropriate PPE: approved safety shoes, hearing and eye protection as appropriate for work area, gloves according to work tasks, and other PPE as assigned and required.
- Tools and Equipment: Various writing utensils, radios, phone, computer, printers, fax machines, calculators, various computer software required for specific roles.
Qualifications:
- Strong mechanical skills and technical knowledge.
- Good people skills with strong verbal and written communications skills.
- High school diploma or equivalent.
- Self-driven to work alone and in teams, when needed.
- Ability to spend extended periods of time away from home, when needed
- Possess valid driver’s license.
- Flexibility to travel 75% of the time.
- Physical Demands:
- Frequently Standing for long periods of time on level concrete surfaces
- Walking on level concrete surfaces
- Lifting with one or two hands and carrying up to 20 pounds
- Climbing some steps and levels in building office areas and manufacturing facilities
- Grasping: computer mouse, door handles, file cabinet drawer pulls, tools, and luggage
- Close visual acuity to perform computer tasks, read & develop spreadsheets, read financial data, etc.
- Driving for 1-6 hours to reach customer’s facility
Desired Skills:
- Experience in packaging equipment or equivalent in dairy/juice industry.
- Knowledge of Microsoft Suite: Word, PowerPoint, Outlook, and Excel.
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.
All information will be kept confidential according to EEO guidelines and applicable laws.
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