Address
Form of workPG193818SP
Internal Recruitment:No
Working Title:Account Acquisition Representative - Sales & Service
Anticipated Hiring Range:up to $38,480
Work Schedule:Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.
Job Location:Raleigh, NC
Department:Department of Athletics
About the Department:The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.
Essential Job Duties:TheAccount Acquisition Representative position will report to the Manager of Account Acquisitions & Premium Experiences and will be responsible for seeking out new business for all ticket options, donations, and premium experiences.
Responsibilities include, but are not limited to:
- Generate new business through the sale of season tickets, mini-packs, group and hospitality tickets, as well as annual donations.
- As directed by the Manager of Account Acquisitions & Premium Experiences, sell tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.
- Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.
- Make a minimum of 70 outbound calls per day.
- Meet and exceed monthly and yearly sales goals.
- Generate new business through inbound leads, high-value targets, community events, and prospect lists generated by their manager.
- Assist in developing and executing customized service and touchpoint programs for accounts.
- Work directly with the Fan Experience & Marketing team to create and execute new group experiences and enhancement programs.
- Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.
- Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.
- Work home athletic and campus events, as assigned by the Manager of Account Acquisitions & Premium Experiences.
- Act as a steward of NC State Athletics in person at events and appointments.
- Perform other duties as assigned.
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
- Ticket sales experience
- Genuine desire to help others and assist NC State Athletics in achieving department goals
- Computer proficient (Microsoft Word, Excel, etc.) and detail-oriented
- Ability to be a team player and collaborate with other team members
- High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans
- Willingness to learn and adapt to new ideas presented by other department members
- Ability to identify problems and develop potential solutions, as needed
- The position requires non-traditional work hours, including nights, weekends, and holidays
- Ticket sales experience
- Experience utilizing Paciolan ticketing systems and SalesForce CRM platform
N/A
Valid NC Driver's License required:No
Commercial Driver's License Required?:No
Job Open Date:01/31/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):02/07/2024
Notice to Applicants:Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions:Please attach a resume, cover letter, and contact information for at least three (3) professional references.
Position Number:00106211
Position Type:SHRA
Position Classification Band Title:University Program Associate
Position Classification Band Level:Contributing
Position Classification Salary Range:$31,200 - $56,545
Salary Grade Equivalency:GN05
Alternate Option:If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.00
Appointment:12 Month Recurring
Mandatory Designation - Adverse Weather:Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events:Non Mandatory - Emergency Event
Time Limited Position:No
Department Id:105002 - Athletics-Internal/External Operations
AA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
