AddressAre you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
- High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience.
- Minimum of 6 months success as an Access Tech I and in good standing.
- SCTE Broadband transport specialist certification or equivalent.
- Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc.
- Familiar with optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.
- Good written and oral communication skills.
- Must be able to participate in after-hours emergency response stand-by.
- Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed.
- Clean and valid Driver's License with ability to travel to other work locations as necessary.
- The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.
- Access Tech II is responsible for providing advanced technical support across Video, DOCSSIS (Data Over Cable Service Interface Specification) and Critical Infrastructure systems and development, maintenance and enhancements of operations of each respective system.
- Act as primary point of contact in determining source of signal impairments in partnership with field and Network Operation Center (NOC) employees to facilitate quick resolution of issues identified.
- Install and align satellite dishes, including fine tuning of feed horns and replacement of low noise block converters.
- Install, replace, and align various types of off-air antennas for very high frequency (VHF) and ultra-high frequency (UHF) television and radio reception.
- Utilize computer software and test equipment for variety of measurements including: satellite alignment, Radio Frequency levels, signal to noise, carrier to noise, low frequency disturbances, composite triple beat, composite and discrete second order beat, depth of modulation and audio deviation.
- Partner with network engineers to facilitate proper operation, maintenance, and restoration of high speed data network.
- Build and operate cable modem termination systems, cable modems, and basic networking equipment. Maintain, adjust and document video carrier levels, audio video ratio, depth of modulation, audio deviation.
- Perform infrared testing on electrical switch gear, breaker panels and schedule maintains / repairs based on finding. Generate the associated reporting for supervisor / manager review.
- Setup and operation of Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, and transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers.
- Responsible for monitoring Headend cooling and coordinates with air-conditioning specialists to maintain proper system operation.
- Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by.
- Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed.
Responsibilities
- High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience.
- Minimum of 6 months success as an Access Tech I and in good standing.
- SCTE Broadband transport specialist certification or equivalent.
- Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc.
- Familiar with optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.
- Good written and oral communication skills.
- Must be able to participate in after-hours emergency response stand-by.
- Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed.
- Clean and valid Driver's License with ability to travel to other work locations as necessary.
- The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.
- Access Tech II is responsible for providing advanced technical support across Video, DOCSSIS (Data Over Cable Service Interface Specification) and Critical Infrastructure systems and development, maintenance and enhancements of operations of each respective system.
- Act as primary point of contact in determining source of signal impairments in partnership with field and Network Operation Center (NOC) employees to facilitate quick resolution of issues identified.
- Install and align satellite dishes, including fine tuning of feed horns and replacement of low noise block converters.
- Install, replace, and align various types of off-air antennas for very high frequency (VHF) and ultra-high frequency (UHF) television and radio reception.
- Utilize computer software and test equipment for variety of measurements including: satellite alignment, Radio Frequency levels, signal to noise, carrier to noise, low frequency disturbances, composite triple beat, composite and discrete second order beat, depth of modulation and audio deviation.
- Partner with network engineers to facilitate proper operation, maintenance, and restoration of high speed data network.
- Build and operate cable modem termination systems, cable modems, and basic networking equipment. Maintain, adjust and document video carrier levels, audio video ratio, depth of modulation, audio deviation.
- Perform infrared testing on electrical switch gear, breaker panels and schedule maintains / repairs based on finding. Generate the associated reporting for supervisor / manager review.
- Setup and operation of Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, and transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers.
- Responsible for monitoring Headend cooling and coordinates with air-conditioning specialists to maintain proper system operation.
- Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by.
- Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed.
Qualifications
- High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience.
- Minimum of 6 months success as an Access Tech I and in good standing.
- SCTE Broadband transport specialist certification or equivalent.
- Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc.
- Familiar with optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.
- Good written and oral communication skills.
- Must be able to participate in after-hours emergency response stand-by.
- Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed.
- Clean and valid Driver's License with ability to travel to other work locations as necessary.
- The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.
- Access Tech II is responsible for providing advanced technical support across Video, DOCSSIS (Data Over Cable Service Interface Specification) and Critical Infrastructure systems and development, maintenance and enhancements of operations of each respective system.
- Act as primary point of contact in determining source of signal impairments in partnership with field and Network Operation Center (NOC) employees to facilitate quick resolution of issues identified.
- Install and align satellite dishes, including fine tuning of feed horns and replacement of low noise block converters.
- Install, replace, and align various types of off-air antennas for very high frequency (VHF) and ultra-high frequency (UHF) television and radio reception.
- Utilize computer software and test equipment for variety of measurements including: satellite alignment, Radio Frequency levels, signal to noise, carrier to noise, low frequency disturbances, composite triple beat, composite and discrete second order beat, depth of modulation and audio deviation.
- Partner with network engineers to facilitate proper operation, maintenance, and restoration of high speed data network.
- Build and operate cable modem termination systems, cable modems, and basic networking equipment. Maintain, adjust and document video carrier levels, audio video ratio, depth of modulation, audio deviation.
- Perform infrared testing on electrical switch gear, breaker panels and schedule maintains / repairs based on finding. Generate the associated reporting for supervisor / manager review.
- Setup and operation of Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, and transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers.
- Responsible for monitoring Headend cooling and coordinates with air-conditioning specialists to maintain proper system operation.
- Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by.
- Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
