Access Center Case Management Supervisor

JOB TITLE: Access Center Case Management Supervisor

REPORTS TO: Access Services Program Manager

SCHEDULE: Monday-Friday (9:00am-5:30pm)

LOCATION: Venice, CA

STATUS: Full-Time, 40 hours/week, Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [if yes, please reference driving policy]

SALARY RANGE: $62,400-$65,000 Annually

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, Case Management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

A member of the Access Center team, the Access Center Case Management Supervisor is responsible for the oversight of daily operations of Case Management activities, including supervising the Member Services team which consists of Case Managers, Problem Solving Specialists, and Housing Navigators. They will ensure that all Case Management functions are performed accurately and efficiently and in compliance with all applicable state and federal regulatory requirements. This position requires extensive coordination within multiple internal SPY Programs and external systems that include relationships with the Housing Authority, DCFS, DMH, LAHSA, St. Joseph’s Center, community partners and resources, landlords, and property owners and managers.

WHAT YOU’LL DO:

• Develop, implement and supervise Case Management workflows in compliance with all applicable state and federal regulatory requirements
• Support the day-to-day operations and programing of the Access Center, including site monitoring
• Supervise direct service staff in providing Case Management, housing navigation, and problem solving
• Work closely with the Access Center Manager to administer problem solving funds and financial assistance
• Review Case Management notes and service plans, to ensure that all members served are receiving high quality care
• Monitor and provide continuous quality improvement of member charts, data collection and analysis, monthly reports, and program administration duties in a timely fashion
• Ensure that program outcomes are being met and that performance and quality improvement strategies are being embedded in the work
• Developing a high performing department culture and staff. This includes setting the standard for staff/peers and motivating employees to maximize organizational goals and objectives.
• Setting goals and planning, assigning, and directing work consistent with said goals. This includes responding to employees’ needs, ensuring they have the necessary resources to do their work.
• Appraising performance, rewarding and disciplining employees, addressing complaints and resolving issues. This includes providing regular and effective feedback to employees and completing timely and objective performance reviews.
• Provide individual and group supervision to staff
• Facilitate case assignment, case conferencing, and other relevant care coordination or treatment planning meetings
• Act as a preceptor for MSW/MFT interns
• Provide mediation and crisis intervention to youth as needed
• Advocate by attending external community meetings with government agencies and community groups
• Work within established legal and ethical guidelines
• Ability to work nights/weekends as needed
• Other duties as assigned to support the mission of the organization.

BACKGROUND YOU’LL NEED:

• Bachelor's Degree in Social Work, Psychology, Sociology or related field OR comparable experience is preferred.
• 3-4 years’ of Case Management or related experience working with unhoused and at-risk TAY is required.
• 1-2 years of experience working in a drop-in center, Access Center, or access point is preferred.
• 1-2 years of experience supervising direct service staff is required.
• Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse) preferred
• Knowledge and experience working with LA-based housing resources, partners, and programs.
• Best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.
• Self-Starter skill set, requiring the ability to develop relationships, build rapport and trust with members, community partners, volunteers, and staff.
• Strong verbal and written communication skills, including organizational, detail and interpersonal skills.
• Ability to uphold Access Center policy and procedure with members, staff, volunteers, and community partners
• Ability to work effectively with people of diverse races, ethnicities, sexual orientations, and gender identities in a multicultural environment.
• Works cooperatively with individuals, groups and organizations with diverse mission, composition, function, capacity and geographic location.
• Cultural Responsiveness
• A commitment to and passion for the mission, vision, values and culture of SPY
• A self-starter who is prepared to drive innovative solutions for an emerging organization
• An ability to work in a fast-paced environment that requires effective collaboration with a variety of organizations and individuals
• Proficient in Microsoft Office and Google Drive
• Must have reliable transportation, valid California driver's license and proof of current insurance.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to HR@safeplaceforyouth.org. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:

https://www.dmv.ca.gov/portal/customer-service/request-vehicle-or-driver-records/online-driver-record-request/

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application