Academic Support Assistant

Department:

SJC Dean's Office 

Specific Job Title:

Academic Support Assistant 

Reports to:

Greg Gades and Srividhya Swaminathan 

Campus:

Queens 

Job Summary:  

This position will provide administrative support for advising deans (both undergraduate and graduate) by managing front office functions, maintaining student records, and assisting with student-facing office functions including some budget management.  

Essential Functions: 

• Process approved student registration requests, approved registration changes, and approved internal transfer requests and update Banner (Extender, SZACMNT);  

• Manage front desk operations as the first point of contact for those entering the dean's office; 

• Assist students with course add/drop and course withdrawals during the semester; 

• Assist students and faculty with inquiries regarding their undergraduate email addresses by either responding directly to their emails or directing them to the appropriate dean; 

• Assist students with reinstatement and readmission processes; 

• Review student travel reimbursement forms and receipts for compliance of travel policies before approving and forwarding them to A/P for processing; 

• Work with A/P and department secretaries to resolve any questions or issues regarding student travel reimbursement forms, receipts, or payment and keep a report of all student travel per department; 

• Assist with managing office P-card expenses and reporting. 

Competencies: 

• Must have excellent interpersonal skills and ability to work well with others.  

• Treat students, parents, co-workers, alumni, and guests in a respectful manner that demonstrates compassion and sensitivity to a variety of styles and cultural backgrounds; seek and listen to different points of view. 

• Demonstrate respectful and consistently positive behavior with co-workers. 

• Possess excellent organizational skills and an ability to keep accurate records. 

• Possess excellent computer skills with working knowledge of Microsoft Office applications.  

• Desire to advance current technology skills and learn new ones based on technological trends, developments, and advances needed to perform job. 

• Handle confidential information in a discreet manner. 

• Remain flexible and adaptable in a changing organizational climate. 

• Must be able to prioritize multiple tasks simultaneously. 

• Must be able to work independently and collaboratively with office staff. 

Work Environment:

On campus full-time position interacting with students in an office setting with an open floor plan. The ability to use communication platforms (Webex, Zoom, Teams) is essential. 

Position Type/Expected Hours of Work:

Full-time Monday-Thursday 8:30 - 4:30 PM and Friday 8:30 - 3:00 PM. Coverage for events after hours for programmatic and College events occasionally in the evening or on weekends (Open houses, convocations, recruitment). 

Required Education and Experience:  

• Minimum of a HS Diploma or equivalent 

• At least 3 years in an office setting 

Preferred Education and Experience: 

• Extensive knowledge of Microsoft Office Suite (Word, PowerPoint, Excel & OneDrive) 

• Experience with Ellucian -Banner & course management software (DegreeWorks) beneficial 

• Experience with Concur beneficial 

• Prior work experience in higher education beneficial 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

In compliance with NYC's Pay Transparency Act, the annual salary range for this position is $41,000 - $46,500. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.   

This position may be relocated to any of St. John's University's physical locations at any time. 

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events 

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education. 

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities.All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.