988 Shift Supervisor (Bilingual Spanish)

988 Shift SupervisorBilingual Spanish (Olympic Suicide Prevention Center)

This is a fully remote position.

Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply.

The pay for this position is $30.00 per hour with a $5.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Responsible for supervision of Suicide Prevention Center Spanish bilingual crisis counselors during their shift, ensuring compliance with program standards, contracts, policies, procedures and guidelines.

Primary Duties

• Provides general supervision on crisis calls providing support as needed; conducts lethality assessments of calls and assist Spanish bilingual crisis counselors in determining same.
• Monitors crisis calls; provides consultation to Spanish bilingual crisis counselors and ensures compliance with policies; initiates debriefing session with Spanish bilingual crisis counselors after they have taken a call.
• Monitors counselors' productivity and ready times.
• Monitors and maintains shift call answer rates as well as data completion rates within counselors' call reports.
• Assists Spanish bilingual crisis counselors with locating the most appropriate resources for callers.
• Assists in identifying Spanish bilingual crisis counselor training needs relating to suicide prevention and crisis response; recommends development and implementation of training sessions.
• Maintains caller contact data; completes mandated reports and other relevant forms.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
• Takes crisis calls during high volume times or as needed to meet program needs.
• Provides input for performance evaluations for Spanish bilingual crisis counselors.
• Participates in Spanish bilingual media events and interviews as requested.
• Participates in SPC training activities.
• Participates in Spanish outreach events including community presentations and resource tables.

Requirements

• Must be bi-lingual English/Spanish.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include: word processing, spreadsheets, and other crisis line related software.
• Have basic supervisory skills sufficient to oversee Spanish bilingual crisis counselors on the crisis lines, enforcing policies and procedures while maintaining a supportive environment.
• Have strong interpersonal skills, interact well with others, and avoid personal conflicts.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Must be 18 years or older.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)