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SalaryJob Details
Working Title: 911 Dispatcher / Radio Communications Operator
Job Class: Radio Communications Operator
Agency: Public Safety Dept
- Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class.) Eligible bidders should apply through self-service and confirm their bid by emailing Marcia.Reding@state.mn.us by 02/26/2024.
- Date Posted: 02/20/2024
- Closing Date: 03/12/2024
- Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-LELS
- Division/Unit: Central Office District 2000 / Reg Trans Mgmt Center Team 1
- Work Shift/Work Hours: Varies
- Days of Work: Varies
- Travel Required: No
- Salary Range: $26.69 - $34.79 / hourly; $55,728 - $72,641 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 227 - LELS U17 Public Safety RCO/LELS
- FLSA Status: Nonexempt
- Telework Eligible: No
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
This announcement will be used to fill multiple positions at this location.
To provide communications for all agencies which utilize the State Patrol Communications System and to assist agencies in processing criminal information. Receives emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determines priorities, and dispatches police, fire, or EMS or other emergency units as necessary, in accordance with established procedures using a Computer Assisted Dispatch (CAD) system. Maintains contact with all units on assignment, maintain status and locations of all units. Answers non-emergency calls for assistance and information. Also, enters and updates and retrieves information from a variety of computer systems and monitors several complex public safety radio frequencies. Also, operates a variety of communications equipment, including radio dispatch consoles, E911 telephones and computer systems in 24/7 facilities. Assists with the public in obtaining assistance or information they require pertaining to emergency and non-emergency situations.
Qualifications
Minimum Qualifications
Successful applicants will have the following:
One (1) year experience in a high-volume customer service-related field OR
Post-secondary certificate or degree OR
One (1) year experience as a dispatcher for public safety or military entity OR
911 Telecommunications Certificate or equivalent and six (6) months customer-service experience or law enforcement experience.
- High School Diploma or equivalent
- Basic computer skills.
- The ability to proficiently keyboard/type a variety of documents accurately commensurate with the requirements of the position.
- Effective listening skills.
- Excellent written and oral communication skills. Ability to remain calm during stressful situations.
- Movement to use several computers, keyboards, and mice.
- Ability to remain aware of surroundings while receiving information from telephone, radio or person.
- Ability to work cooperatively with individuals from diverse backgrounds.
NOTE: Applicants who meet the above minimum qualifications may be contacted to complete a behavior based pre-screening assessment and an Informational Session. Applicants who successfully pass the pre-screening assessment will be invited to an interview.
Preferred Qualifications
- Professional certification(s) from APCO (Association of Public Safety Communications Officials International), NENA (National Emergency Number Association), or NAED (National Academies of Emergency Dispatch).
- One (1) year experience in a high-volume call center operation.
- Experience as a full-time police officer
- Post-secondary certificate or degree.
Physical Requirements
- Ability to remain calm during stressful situations.
- Movement to use several computers, keyboards, and mice.
- Ability to remain aware of surroundings while receiving information from telephone, radio or person.
- Must stay at workstation for long periods of time.
- Must be able to wear a headset for long periods of time.
- VISION: Corrected to 20/40.
- HEARING REQUIREMENTS: Must not have more than 35 DB loss in either ear when averaging the loss at 500, 1000, 1500 and 2000 HZ.
- Very light: Requires an occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
This position requires successful completion of the following:
- Criminal History Check
- Reference Check
- Fingerprint Check (MNJIS)
- Hearing and Vision Assessments.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Marcia Reding at marcia.reding@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Marcia Reding at marcia.reding@state.mn.us.
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at angela.geraghty@state.mn.us or call 651-201-7136.
