814663-BENEFITS SERVICES SPECIALIST II - 40031143

Requisition No: 814663
Agency: Commerce
Working Title: 814663-BENEFITS SERVICES SPECIALIST II - 40031143
Position Number: 40031143
Salary: $40,351.04-$46,682.12
Posting Closing Date: 12/05/2023
JOB TYPE: FULL TIME / CS
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)
Benefits Services Specialist II
This posting will be used for multiple vacancies.
INTERNAL AGENCY OPPORTUNITY
www.floridajobs.org/
Our Organization and Mission:
FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
The incumbent of this position performs highly responsible analysis of the Reemployment Assistance Benefit Payment function. This work audits, investigates and evaluates work product and process performance for compliance with state and federal Reemployment Assistance benefit payments accuracy standards.
The Difference You Will Make:
You will assist in helping the agency ensure program integrity and assisting qualified Floridians who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida's Big Bend. FloridaCommerce's main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state's Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state's annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.
Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
* Retirement plan options, including employer contributions (www.myfrs.com)
* Nine paid holidays and a Personal Holiday each year
* Annual and Sick Leave Benefits
* Student Loan Forgiveness Program (Eligibility required)
* Flexible Spending Accounts
* Tuition Fee Waivers (Accepted by major Florida colleges/universities)
* Ongoing comprehensive training provided
* Career Growth
* Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
* We care about the success of our employees.
* We are always improving our technology, our tools, our customer's experiences, and ourselves.
* A rewarding experience for reliable, compassionate, and professional employees.
Pay:
$40,351.04-$46,682.12
Your Specific Responsibilities:
Evaluate work performed by staff of Florida Commerce relative to the Reemployment Assistance program to determine whether the program's performance meets federal and state law, policy and procedural requirements.
Determines the validity of benefits payments made, whether proper or improper and the accuracy of benefits denied through intense claim review, audit and investigation, which includes but is not limited to payroll audits, conducting comprehensive interviews with claimants, employers and other relevant parties, re-adjudication of nonmonetary issues for compliance with state Reemployment Assistance law and policy.
Reviews and analyzes department claim records for content validity. Reviews claimant responses on interview questionnaires to detect potential eligibility issues and takes appropriate corrective action.
Summarize and code audit and investigation findings for data entry into Federal State Menu System. Prepare case folder of each audit and investigation work papers to include a Summary of Investigation and data collection instrument. Note discrepancies or inconsistencies for corrective action. Complete a corrective action memorandum to provide assistance with UI error rate improvement.
Pinpoint areas where improvement and refresher training will be of benefit to the program.
Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Preferred:

• Preference will be given to applicants with at least two years of professional experience in a reemployment assistance or workforce program.
• Preference will be given for Adjudication experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.