6179 Operations Manager

Duties: 

• The Company is a fast-paced and dynamic business unit with a dedicated program catering to the unique travel needs and preferences of high-profile clientele, including celebrities and influencers. 
• We are seeking an organized and operationally-driven candidate with a passion for ultra-luxury travel. 
• As the Operations Manager, you will coordinate property walkthroughs with our global network of freelancers, provide walkthrough feedback to internal teams and create listings for Comms-driven initiatives. 
• You have experience using ops and content management tools, excellent communication between internal and external partners, and are motivated by upholding standards for the perfect stay. 

Skills: 

• Walkthrough scheduling for First Call Program.
• Schedule in-person walkthroughs between Hosts and our global network of Home Consultants. 
• As needed, coordinate travel for Home Consultants to the travel destination to ensure properties are guest ready. 
• Troubleshoot and solve walkthrough options for last-minute requests or Hosts with limited availability. 
• Prepare and share quality recommendation to Guest and Comms team based on walkthrough feedback.
• Upkeep accurate handoff notes between shifts for open cases. 
• High touch listing creation.
• Create and update listings to fulfill high-profile booking requests.
• Partner with Comms to create listings for high-visibility marketing campaigns. 
• Test new ops tools and flag bugs to Engineering and Product. 
• Document ops workflows for new tooling and share updates with cross-functional and external partners. 
• Vendor partner management.
• Live collaboration with contest administration vendor on campaign dates. 
• Ensure on-time and high-quality delivery of vetted applicants. 
• Generate special offers to selected contest winner(s). 

Education: 

• BA/BS degree; Experience working in a high-growth early-stage environment preferred.
• 5+ years of operations management or executive assistant experience.
• Natural curiosity to learn about new tools and detailed processes.
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency.
• Excellent communication (written & verbal) in English; French / other European language skill is a plus.
• Interpersonal skills balancing between internal and external partners.  

PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.

The hiring range for this position is $30 to $35 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.

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