2312 Operations Manager

Duties:

• The Company is a fast-paced and dynamic business unit focused on delivering strategic programs to grow inventory and improve Hosting quality around the world.
• We are looking for an experienced, proven, and passionate Operations Manager to join the Host Operations team.
•  As the Operations Manager, you will implement a revenue optimization program to improve Host performance and oversee a sales vendor partnership.
• You will work closely with our internal Market Management team, the Capability Center (ACC) and at least two other sales partners.
• You will pioneer improvements in partner productivity and Host-facing tools, and do so with clear communication, efficient resource usage, and a deep focus on overall project execution.

Requirements:

• Revenue operations management: Implement a 12-month revenue optimization plan, lead multiple stakeholders, and identify project risks.
• Market Manager Operations: Collaborate with Market Managers and ACC on cross-functional workflows to ensure continuity in day-to-day Host support.
• Stakeholder management: Partner with internal teams (BizTech, Market Managers), external sales partners and ACC to deliver on Host performance targets.
• Partner management: Set performance goals for vendors, drive accountability with supervisors and proactively flag performance risks.
• Process excellence: Develop a recommendation for the future of account management, informed by ProHost organization and tiered Host support model.
• Reporting: Drive weekly updates and reporting with StratOps on Host performance.

Skills/Qualifications:

• BA/BS degree; Experience working in a high-growth early-stage environment preferred.
• 5+ years of operations management experience, with an emphasis on supply.
• 5+ processing best practices & methodologies.
• Extraordinary project management skills and demonstrated experience leading complex, global programs and processes.
• Deep knowledge and experience using collaborative project management tools, processes, and CRM systems (e.g., Salesforce, G Suite etc).
• Excellent communication (written & verbal) and interpersonal skills with strong executive presence that will enable you to earn trust at all levels.
• Skilled in packaging and presenting complex analysis and recommendations clearly (Google Slides, Google Sheets and SQL).
• Eastern time zones are preferred.

PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.

The hiring range for this position is $40 to $50 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.

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