Address
Form of workJob Description
Our Commitment to Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.
The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
- purposefully developing a player and people-centered culture;
- deeply connecting with our fans, partners, and colleagues;
- passionately creating lifetime memories for generations of families and friends; and
- meaningfully impacting our communities and the game of baseball.
At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
Tour Guide personnel should possess a pleasant, outgoing demeanor, as well as, ensure a safe, fan-friendly environment for our guests while providing guests a vast knowledge of Pirate and PNC Park history. The position includes; but is not limited to: providing benchmark customer service, monitoring tour tickets, serving as a source of ballpark information for all guests. They will also be trained to have a vast knowledge of PNC Park rules and regulations.
Responsibilities
Primary
- Set-up and takedown of all tour items; such as – Clubhouse equipment, theatre equipment, treasure boxes, etc.
- Conduct tours of PNC Park as either “front” Tour Guide or “follow” Tour Guide.
- Verify tour tickets upon entrance into ballpark.
- Enforce all MLB ballpark entrance policies as they would on a game day.
- Any other duties as assigned by the Tour Supervisor or Guest Relations Manager.
