1928 Club Restaurant Supervisor, Td Garden

Delaware North Sportservice is searching for a part-time Restaurant Supervisor to join our 1928 Club team at TD Garden in Boston, Massachusetts. As a Restaurant Supervisor, you will ensure the highest levels of service to our guests. Ensuring the highest levels of service to our guests is our greatest priority. If you can lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks, you will score a winning career with this team! Apply today to join our team.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

• Ensure compliance with all departmental and organizational policies and procedures.
• Maintain a safe and clean environment for guests and associates.
• Assist managers in training and development of the team and conducting associate-counseling sessions including verbal and written corrective action reports.
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
• Inspect by walking through your assigned area to monitor staff and to monitor guest needs.
• Lead hourly staff in the daily performance of their duties.
• Ensure venue is adequately stocked with all product and supplies needed for service.
• Collaborate with manager concerning operational deficiencies and areas in need of attention.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Prioritize and handle multiple tasks simultaneously.
• Complete other duties as assigned.

• One year related experience required.
• Superior organization and guest service abilities required.
• Basic math skills including addition, subtraction, multiplication, division, fractions and percentages.
• Basic computer skills including word-processing, spreadsheets, and e-mail required.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill
• High school diploma or GED preferred.

• Ability to lift or carry 30 pounds.
• Ability to stand or walk 100% of the time.                        
• Possible exposure to secondhand smoke.
• Possible exposure to high volume of noise.