Zippy's Kahala - Assistant Manager

We are looking for ambitious, tomorrow leaders to be our next Assistant Manager at Hawaii’s #1 gathering spot for local ono favorites. As a Zippy’s Assistant Manager, you will report to the Store Manager and work closely with other managers to ensure the highest level of service and operation standards with genuine, consistent customer service.

The Duties & Responsibilities include, but are not limited to,

• Ensures the delivery of daily and weekly financial, customer and people development results of their store.
• Assists the Store Manager in establishing goals and priorities for the store, which are aligned with the Corporate Mission Statement and goals.
• Continuous Improvement for a great guest experience on four key areas: Sales and Service, Food Cost and Quality, Labor and Employee Development, Safety and Sanitation
• Creates and executes action plans to achieve store results.
• Maintains professionalism at all times
• Communicates in a clear, concise and accurate manner to maintain effective restaurant operations.
• Coaches and educates employees; provides employees with opportunities for gaining experience and skill. In support of this process, ensures good initial training; maintains cross-training programs; prepares for and conducts performance evaluations to provide useful feedback to employees; motivates and counsels employees to support them in achieving their fullest potential.

Minimum Qualifications:

• Must have flexible scheduling availability
  • Available for work on any day of the week
  • Available for work on any shift in the 24-hour day with a good attitude
  • Available for work at any store in the chain; must have reliable transportation
  • Must have a telephone or other means of immediate contact and be responsive to calls
  • Agreeable to comply with the scheduling requirements at each location
  • Usual shift is 45 hours per week, however agreeable to comply with the scheduling requirements at each location and filling additional shifts as needed
• Physical Ability:
  • Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds
  • Standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently
  • Tolerance for work in the hot kitchen, in air-conditioning or in refrigerated areas frequently
• Mental Ability:
  • Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
  • Strong customer service skills required.
• Pre-Employment Requirements:
  • Negative tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older.
  • Pass a drug screening test
• Environmental Conditions:
  • Able to work in temperatures ranging from 0 degrees to 95 degrees
  • Around equipment that generates smoke as a by-product of cooking food
• Education:
  • High school diploma or G.E.D. required
• Experience:
  • Food service or managerial experience preferred
• Desired Skills:
  • Good communication (oral and written) and listening skills
  • Good interpersonal skills (ability to develop interdependent relationships)
  • Desire and ability to learn
  • Ability to build technical job skill competencies in people
  • Ability to set short-term, mid-term and long-term goals, measures, activities, and time frames
  • Ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates; good time management skills and habits
  • Ability to handle operational, staff, and customer problems on a timely basis; sees problems as opportunities for growth; is persistent in resolving an issue
  • Ability to get team members to work cooperatively and collaboratively
  • Ability to understand numerical reports and connect them to actions to take to make improvements
• Desired Attributes:
  • Willingness to identify areas in need of improvement
  • Self-directedness (initiative and proactivity)
  • Self-responsibility (accountable for oneself)
  • Exercising initiative to implement, follow up and follow through to get the job done and obtain tangible results
  • Flexible and adaptable
  • Ability to deal with ambiguity