ZENDESK MANAGER

ZENDESK  

We are currently seeking an experienced and dedicated Zendesk Manager to join our team. As a Zendesk Manager, you will be responsible for overseeing and managing all aspects of our Zendesk platform, ensuring the highest level of customer support and satisfaction.

Responsibilities:

- Manage and optimize our Zendesk platform to ensure efficient ticket management and resolution

- Train and onboard new support agents on Zendesk best practices and workflows

- Monitor and analyze customer support metrics to identify areas for improvement

- Implement and maintain automated workflows and macros to streamline support processes

- Collaborate with cross-functional teams to identify and address customer pain points

- Stay up-to-date with Zendesk updates and new features to maximize platform capabilities

Requirements:

- Proven experience as a Zendesk Manager or similar role

- Strong knowledge of Zendesk platform and its features

- Excellent problem-solving and communication skills

- Ability to manage multiple tasks and priorities in a fast-paced environment

- Experience with training and onboarding support agents

- Familiarity with customer support metrics and KPIs

We offer competitive compensation and benefits package, along with opportunities for growth and development. If you have the skills and experience we are looking for, we would love to hear from you!

To apply, please send your resume and cover letter to [email protected]

We thank all applicants for their interest, but only those selected for an interview will be contacted."

Feel free to customize this ad according to your specific requirements and company culture. Good luck with your search!

PLEASE INCLUDE DESIRED SALARY- FIVE  DAYS IN THE CITY NOT REMOTE