Youth Sports Customer Service Agent - Remote

Why Working Solutions

This is a remote, independent contractor role that provides customer service through phone, email and/or live chat support for a youth sporting league. Take inbound calls from customers seeking youth sports league information. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment.

Overview

• Excellent verbal and written communication skills.
• Positive attitude, flexible and adaptable to change.
• Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
• Ability to effectively communication, based on a customer's mindset.
• Demonstrate a sincere desire to assist customers and put their needs first.

Required Skills

Education and Experience:

• At least 1 to 2 years' experience in a high-volume customer service role (i.e. call center, retail or similar environment).
• Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
• Experience with sales a plus.

Competencies:

• Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.

• Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.

• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems- within time constraints, and with available resources. Must be detail-oriented.

• Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.

• Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.

• Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.

• Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.

• Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

• Computer Literacy: Ability to function in a multi-system Microsoft environment-using Word, Outlook, intranet, the internet and software applications.

• Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
• Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
• Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

We are currently not accepting independent contractors residing in California, New York Pennsylvania or Washington.

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