Youth Case Manager/ Career Navigator

Job Title: Youth Career Navigator

Position Classification: Non-exempt

Location: 2040 Ardmore Blvd

Type: Full-time

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Primary Objectives of Position: The Career Navigator provides integrated workforce planning services to career center customers.

Essential Job Functions:
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Interviews customers to assess ongoing service needs.
• Helps customers to engage in self-assessment, obtain occupational information and explore the full range of employment opportunities and/or training.
• Performs visits to customers' homes, training providers' sites, and /or employment sites.
• Implements and updates service plans to meet customer needs.
• Coordinates service provider activities.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Develops and maintains contact with customer and/or service provider to offer employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Enters placement data in automated data systems.
• Manages a comprehensive caseload.
• Identifies and removes barriers for employment and retention.
• Documents case records and prepare reports.
• Uses personal computer to input information and maintain case reporting.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and critical thinking.

Qualifications:
Education: High School Diploma or equivalent. Preferred Bachelor's degree (Willing to consider those with directly related work experience in lieu of a Bachelor's.)

Experience: At least two years' experience in service area working with diverse populations. Must possess strong computer skills, with experience using word processing and spreadsheet software programs. Must have demonstrated ability to communicate effectively with customers and peers.

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Ability to multi-task in a fast paced environment. Strong listening and problem solving skills. Accurate keyboarding skills mandatory. Ability to work independently with minimal supervision and effectively as part of a team. Excellent interpersonal skills and Extreme Customer Service orientation. Strong oral and written communication skills.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.