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SalaryBradley Company provides property management and facilities maintenance for both commercial and multi-family properties, including conventional, affordable and student housing. We have been in business for over 45 years with over 320 professionals across the Midwest. We are committed to attracting the best talent and creating an environment where all professionals can contribute to their fullest potential.
Our goal is to build partnerships, improve communities and provide innovative solutions to our clients. Entrepreneurial, collaborative, integrity and champion are the core values that represent who we are as a company and what we believe in. We take pride in our pursuit of an excellent company culture that continues to guide us over the long term. We are positioned for growth which means there will be opportunities to grow your career with us.
Are you ready to embark on a fulfilling journey with us?
We currently have an opening for the following position: Yardi Systems Administrator (Multifamily)
Overview
The Yardi Systems Administrator (Multifamily) is responsible for providing strong customer service and technical support, maintaining, managing, and optimizing the Yardi property management software system within the organization. You will play a crucial role in ensuring the efficient operation of the Yardi system, troubleshooting issues, implementing updates, and providing technical support to users in Multifamily.
Location: This role is remote. However, this role is welcome to work on-site at one of our primary offices if preferred (Indianapolis, South Bend, Fort Wayne, Indiana OR Grand Rapids, Michigan)
Schedule: Monday - Friday, 8:00AM - 5:00PM EST
FLSA Status: Full-time, exempt, salary pay
The Perks
- Medical benefits within 30-60 days
- 401(k) with company matching contributions -
- Generous PTO package – receive 15 days annually, with PTO benefits beginning on start date
- Paid holidays beginning on start date
- Training Programs (Internal and External)
- Education Reimbursement for qualified and approved courses
- Internal growth opportunities
- Entrepreneural and Collaborative company culture
Primary Responsibilities
- Customer Service, Internal and External
- System Configuration, Maintenance, and Security Integrity
- On-Boarding / Off-Boarding of properties in Multifamily
- User Support I Customer Service Management
- Reporting and Analytics
- Applications/ Systems Implementation and Training
- Business Process Automation (Workflows, Efficiency Gains, Close Loop Systems)
Essential Functions and Responsibilities
The duties and responsibilities include but are not limited to the following:
- Serves as the point of contact for all IT-related issues for all branches of the organization.
- Ability to troubleshoot common Yardi multifamily and affordable technical issues.
- Perform Yardi multifamily and affordable property onboarding and offboarding.
- Experience using Yardi’s residential ETL files.
- Researches and conducts the implementation of various operating platforms.
- Configure and maintain the Yardi system to meet the organization's needs.
- Monitor system performance and conduct regular audits to ensure data accuracy and integrity.
- Implement system upgrades and patches in a timely manner.
- Provide technical support to Yardi system users, addressing inquiries and troubleshooting issues.
- Conduct user training sessions to ensure efficient system utilization.
- Collaborate with end-users to understand their needs and customize the system accordingly.
- Implement and maintain security protocols to protect sensitive data within the Yardi system.
- Manage user access and permissions, ensuring appropriate levels of access for distinct roles.
- Integrate the Yardi system with other relevant software related to multifamily. Configure multiple third-party interfaces, including Blue Moon, Application screening software, deposit software, Rent Café, EliseAI, Yieldstar (AIRM) Import and Export Tasks, Real Page Business Intelligence / Performance Analytics, Knock and Get Covered.
- Manage data imports and exports, ensuring data consistency and accuracy.
- Generate and customize reports as per organizational requirements.
- Provide insights through data analysis to support decision-making processes.
- Maintain comprehensive documentation of system configurations, updates, and customizations.
- Develop and update user manuals and guides.
- Work closely with other IT professionals, property management teams, and stakeholders to understand business requirements and implement effective solutions.
- Collaborate with vendors to resolve technical issues and implement system enhancements. Investigate and resolve system issues promptly, providing technical support to end-users.
- Proactively identify and address potential system issues and recommend improvements. _
- Support the development of IT policies and procedures as it relates to the property management division.
- Provide daily support for Yardi users and monitor and respond to questions, issues, tasks, and problems using Bradley’s IT help desk ticketing system.
Qualifications/Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- In-depth knowledge of Yardi software and property management processes, both affordable and conventional.
- Knowledge and experience creating and configuring Yardi YSR Reports and using Yardi’s report scheduler.
- Proficient using Microsoft SQL Server and T-SQL scripting language for ad hoc reporting, writing custom stored procedures and interfacing with third-party application data housed in MS-SQL.
- Proven experience as a Yardi System Administrator or similar role.
- Strong problem-solving and analytical skills.
- Excellent communication and people skills.
- Ability to work independently and collaboratively in a team.
To perform this job successfully, an individual must be able tp perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Please note, this list of essential functions is not exhaustive and may be supplemented as necessary.
Bradley Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
