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Form of workCOMPANY SUMMARY:
The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services costeffectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.
GENERAL SUMMARY:
The Yardi Specialist is responsible for system support, training, and maintenance of Yardi products for the John Stewart Company. The role requires understanding of the Yardi property management software and affordable housing property management; strong communication skills; and a competent command of spreadsheet software (Excel) to satisfactorily perform required duties. Demonstrated training and/or customer support experience is a plus. An ability to work within a team structure and accept and use input from others is essential to meet the deadlines for report deliverables and coordinate with other JSCo personnel.
This will be a full-time remote position.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS- Application Support
- Under direction of the Yardi Systems Manager, provide oversight and maintenance of the Yardi system.
- Evaluate and test new modules and functionality for implementation and rollout Troubleshoot Yardi application issues.
- Coordinate system corrections with Yardi technical support as needed.
- Mentor, train, and support team members.
- Project Management
- Under the direction of the Yardi Systems Manager, support the setup of new properties in Yardi, including the conversion of existing properties from other software systems (Boston Post).
- Provide recommendations for supporting the Yardi application.
- Provide recommendations regarding property and accounting staff training.
- Help Desk
- Assist with tickets on the Yardi Support Help Desk.
- Assist with customer response efforts on Zendesk – primarily to JSCo staff, as well as vendors and other partners.
- Assist with special projects as assigned by Yardi Systems Manager or Director of Information Systems
- Makes recommendations to improve the Yardi system utilization
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Policies and Procedures — Working knowledge of accounting principles, accounting, AP and affordable housing property management programs, policies, and procedures.
- Task Management – Strong time, organizational, accuracy and project management skills.
- Collaborative – Ability to effectively assist and support others while contributing to the team’s success.
- Written Comprehension and Expression — Ability to read, understand and effectively communicate complex technical information and ideas in writing to non-technical staff.
- Oral Comprehension and Expression — Ability to listen to, understand and speak so others can understand ideas and information presented verbally.
- Strong Computer Application and Software Skills – in various accounting software systems, Yardi, Boston Post, and Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
- Problem Sensitivity/ Deductive Reasoning — Discovery or anticipate problems and use independent judgment and decision making to solve any problems. Apply analytics, logic, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems considering the relative costs and benefits of potential actions to independently choose the most appropriate one.
EXPERIENCE
- Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
- At least two years’ Yardi system experience.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits for Employees who work 30+ hours/week -
- Medical, dental and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 72 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $50 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Benefits for Employees who work less than 30 hours/week -
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $50 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
- Up to 72 hours of sick time per year.
The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.
The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.
Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
